John Gutierrez Email & Phone Number

Charleston, Sc, Us

Us

Arlington, Virginia, Us

North Charleston, South Carolina, Us

Fairfax, Va, Us

Vernon Hills, Il, Us

Vernon Hills, Il, Us

Providing white-glove client support and technical issue resolution via email, phone, and onsite client visits. Setup, maintain, and troubleshoot client hardware including desktops, laptops, printers, and mobile devices for 100 daily users. Worked closely with the system and networking team on system maintenance and projects. Identify and isolate issues related to cyber-security, software implementation, and system health. Responsible for facilitating client software and hardware provisioning and new device setups for existing users or new employees.Handled day-to-day end user support on a Citrix enivornment including application and workstation troubleshooting, mobile device support, and hardware/peripheral troubleshooting. Utilized combination of remote and onsite support requests via Logmein and SolarWinds. Logged/Generated/Acknowledged support requests from clients via Ticketing System.

Redmond, Washington, Us

Microsoft Software & Systems Academy (MSSA) is an intensive, full-time, 19-week program that includes academic and technical training, certification testing, and practical exercises aligned to meet urgent industry needs for Information Technology professionals.Specializing in Server and Cloud Administration:• Set up, configure and maintain company networks and system infrastructure; generate system improvements based on business needs. Install and configure Windows Server 2016.• Develop and monitor security-related policies and guidelines; monitor the implementation of a security infrastructure; install and implement security programs.• Deploy virtual systems and network resources according to specifications based on established guidelines.• Collaborate with other departments to troubleshoot and resolve network connectivity and stability issues; test networks for weaknesses. Implement Microsoft Azure Infrastructure Solutions.

Washington, Dc, Us

Installed, operated and maintained Local Area Networks (LAN) and Wide Area Networks (WAN) to enable users.Administered and prepared programs for IP addresses, developed network resources, and trained support personnel to provide Tier I support to end-users.Using analytical skills and collaboration to develop strategies, budgets, and deployment plans to inform and influence management and stakeholders in a 300-person organization resulting in efficient strategic planning.While performing regular assignments assumed concurrent responsibilities for accountability of sensitive equipment valued at $30M. Through accurate and timely inventory, improved logistical, financial, and operational readiness the organization.

Washington, Dc, Us

Worked with a team of communication professionals to provide critical communications throughout the Taskforce to complete the mission.Monitored network capacity and performance, while diagnosing and resolving complex network problems.Experience working with VoIP technologies, hardware, and software deployed in a medium-size enterprise (1000 users) Improved job tasks and mentored junior team members under high stress to the command’s best practices and standards.In charge of all mobile devices, created, and maintained over 150 different users to help ensure constant communications were ready on the go.Improved MS Exchange migration, switch configuration, and fiber optic splicing and termination Conducted analysis to address network issues which led to a stable user experience.Maintained Classified and Non-Classified Networks critical to mission success.

Bachelor Of Business Administration - Bba, Information Technology

Microsoft Software And Systems Academy, Server And Cloud Administration

Master Of Business Administration - Mba, It Management