John Callaghan Email & Phone Number

In my current role I am required to inspire,lead and challenge my team so that we can exceed our customer's expectations and deliver sustained and profitable growth for the company.I line manage the Store Managers , working closely with a Regional team , to deliver through a business which has ranged from 14 to 9 stores.It is my role to support my team in understanding the company's vision and translate that into a simple and clear customer led Area plan.I provide clarity and focus on what is important and coach my Store Managers in delivering the key business oportunities.I identify and grow Store Leaders with the right atitude and capability .I lead for our customers every day in every store through clear expectation setting ,on the job coaching and dealing with non delivery.KPI's for my role include Retail and Pharmcy Sales , Customer Care ( Empathica measure ) ,People Development ,Great Place to Work Survey.Ultimately the biggest measure is delivering the bottom line Profit Budget with a strong emphasis on both Profitable Sales and strong cost controls.control of costs

Overall leadership of thirty nine Littlewoods / Index Trading Units ( Clothing / Catalogue retail )• Annual turnover £100 million• Payroll Budget £ 8 million• Expenses £ 3 .6 million• Shrinkage £1 million•Lead and manage 23 General Managers•To Coach and Develop General and Store Managers through the performance review process and set objectives so that the business is maximised.•To manage poor performers out of the business professionally and effectively .•To Recruit and Develop new Store Managers with specific Job and Behavioural Skills to meet business requirements.•Proactively train and mentor Store Management teams ( total of 66 Managers ) to provide a highly skilled workforce who will themselves contribute to the Company Strategy . •Ensure Customer Service levels are implemented to company standards •Ensure consistency of layout and highest standard of stock management and presentation•Implement new processes across the business in an efficient and cost effective manner.Ensure compliance with INTERNAL AUDIT, CSA, LEGAL, SECURITY, ADMINISTRATION, and HASAW procedures with all stores.

Education record

Education record