John Caplinger, Capm Csm Email & Phone Number

- From a place of love, test and scrutinize custom software implementations to ensure the highest standard of quality.- Assist, advise, and support the product release process- Write functional and regression test cases

Minneapolis, Minnesota

- Interviewed stakeholders and clients for information necessary to the success of our work- Developed and presented exemplary business requirements for national loyalty marketing campaigns and promotional websites commissioned by Ford, Lincoln, Marriott, Carnival, US Bank and Dunkin' Donuts. - Developed working relationships with agency partners from RBA Consulting, Merkle (HelloWorld), Comarch and GDIA- Contributed to the daily operations of the Ford Business Support Team - Developed detailed operational process flows, swim lanes, data flows, ERDs, user stories, user journeys and employee training documents- Managed the decommission of numerous websites and organizational systems- Participated in organizational surveys, focus groups, potlucks, team building and volunteer opportunities- Utilized my non-BA skills within the creative and strategy teams (videography, creative design, strategy and ideation)- Provided thought leadership topics and connected our sales leaders to new business opportunities- Acted as a handyman around the office. Fixed the coffee machines, restocked supplies, helped co-workers with computer issues.

Greater Minneapolis-St. Paul Area

Downtown Minneapolis

• Oversaw multiple projects across all phases of development that had a direct contribution to the success of the business• Managed new product development from end-to-end in an Agile environment• Documented and prioritized product backlog to ensure projects adhered to business goals and product roadmaps• Servant leader and Liaison between departments, stakeholders, clients and customers.• Worked as part of the interdisciplinary team to achieve project milestones..• Guided the team, removed impediments and lead decision making processes across projects• Managed and maintained best practices for all mobile app development, marketing, seo and web development• Lead team stand-ups and developed workflows and diagrams to achieve effective project management and accurate product delivery• Managed resources requirements and procurement planning for 90% of the new projects as well as other organizational needs• Trained team members on the app development process and developed easy to follow education materials• Coordinated staff activities and meetings with customers to gather requirements and manage expectations• Managed our customer service department, lead production meetings, and ensured customer support satisfaction was met• Continually improved operational processes like employee training and app production techniques• Responsible for managing project timelines, prioritizing tasks, assessing risks, reviewing analytics, budget management and creating stakeholder reports• Developed lasting relationships with colleagues, customers, stakeholders and end users• Helped build a trusting and safe environment through enthusiastic daily interactions with interns, co-workers and clients• Provided support to Customer Success and Sales teams and participated in strategic meetings, sales events and trade shows• Maintained vendor relations and negotiated contracts• Lead daily scrum meetings, sprint reviews and retrospectives

Minneapolis, Mn

• Responsible for strategic execution of distribution plan to publish video content across all relevant platforms• Managed production of all app content, including app icons, backgrounds, app videos, picture galleries and app store screenshots• Managed the annual video production calendar for over 250 automotive vehicles from over 30 different manufacturers • Communicated frequently with all departments to ensure smooth project progress• Researched, negotiated contracts and hired outside vendors to outsource help and reduce production costs• Utilized Adobe design programs to develop app layouts and digital media content for new app designs and marketing materials• Defined and ensured guidelines, best practices, and processes were followed by team members while providing support and expertise• Assisted with developing scopes of work and budget parameters for new projects and product development• Assisted with design and development of all mobile app and web development projects• Researched and implemented the company's first data security system and assisted employees with technical support• Provided technical support for all of company systems including Salesforce, Wordpress, Formstack and Google Office Suite• Developed creative app production techniques improving production time by 50%

St. Paul, Mn

• Created the company's first video production schedule management system• Developed and documented procurement and production processes• Maintained the continuous and timely production of over 1,000 Video Test Drive Videos• Assisted in the design and creation of innovative digital and print marketing materials using Adobe Photoshop• Provided exemplary customer service and technical support to over 200 accounts • Recruited talent for script writing and voice-over work and negotiated contracts

Prior Lake, Minnesota

• Assisted in the design of the website and logo for irrelevantapparel.com• Designed over 40 shirts in one week with one of them becoming the ‘Top Selling’ St. Patrick’s Day shirt offered on irrelevantapparel.com• Assisted in the digital media conversion of image files when customers did not provide files in the correct format• Mixed colors and assisted in the screen printing for customer orders• Developed business strategies to decrease company spend

Crystal, Minnesota

I was the store’s jack-of-all-trades. Besides being responsible for managing staff, placing purchase orders, checking purchase orders, fulfilling customer needs and providing sales assistance; I also custom-dyed bridal shoes, managed store supplies, performed alterations on tuxedos, provided building maintenance and managed the computer systems.Key Accomplishments:• Designed the company logo, sales brochures, POS materials and store displays• Custom dyed more the 2000 pairs of shoes with 100% customer satisfaction• Developed an in-store display system to advertise new deals and provide helpful wedding tips

St. Louis Park, Mn

Primary responsibilities included managing the tuxedo department and overseeing staff, tuxedo sales, providing customer service, dying shoes, steaming gowns, building maintenance and suit alterations. I also designed marketing materials for use in trade shows and organized trade show events.Key Accomplishments:• Signing up a record number of wedding parties in 1 year with only a 2% order cancellation rate• Developed unique processes for dying shoes which increased customer sales by 50%• Helped over-stressed bridal parties make difficult decisions with a positive attitude and expert knowledge

Richfield, Mn

Primary responsibilities included tuxedo sales, providing customer service, dying shoes, steaming gowns, building maintenance and suit alterations. I helped out wherever I could and assisted in the completion of storewide tasks.Key Accomplishments:• Providing excellent customer service which would send more business our way• Taking over the shoe dying position• Helped design and develop the Mary Kay’s Bridal website• Assisted in the coordination of moving the entire store to a new location

Greater Minneapolis-St. Paul Area

• Led a team of videographers hired to record ceremonial events and special moments for the production of personal wedding day DVDs• Edited and produced innovative DVDs and other digital media content according to the sales contract and customer's special instructions• Designed DVD menus, post-production filters and motion effects using Adobe After Effects, DVD Studio Pro and Final Cut Pro• Managed customer deliverables and ensured customer satisfaction was met from the time the contract was signed to after the DVDs were delivered• Managed the production and shipping of customer re-orders• Took extraordinary care and provided empathetic attention to the bride and groom during the wedding day festivities• Upheld a respectful distance of wedding day engagement with guests and the bridal party to ensure we didn't distract anyone from the celebration