John Caplinger, Capm Csm Email & Phone Number

- From a place of love, test and scrutinize custom software implementations to ensure the highest standard of quality.- Assist, advise, and support the product release process- Write functional and regression test cases

Minneapolis, Minnesota

- Interviewed stakeholders and clients for information necessary to the success of our work- Developed and presented exemplary business requirements for national loyalty marketing campaigns and promotional websites commissioned by Ford, Lincoln, Marriott, Carnival, US Bank and Dunkin' Donuts. - Developed working relationships with agency partners from RBA.

Greater Minneapolis-St. Paul Area

Downtown Minneapolis

• Oversaw multiple projects across all phases of development that had a direct contribution to the success of the business
• Managed new product development from end-to-end in an Agile environment
• Documented and prioritized product backlog to ensure projects adhered to business goals and product roadmaps
• Servant leader and Liaison between departments, stakeholders, clients and customers.
• Worked as part of the interdisciplinary team to achieve project milestones..
• Guided the team, removed impediments and lead decision making processes across projects

Minneapolis, MN

• Responsible for strategic execution of distribution plan to publish video content across all relevant platforms
• Managed production of all app content, including app icons, backgrounds, app videos, picture galleries and app store screenshots
• Managed the annual video production calendar for over 250 automotive vehicles from over 30 different manufacturers
• Communicated frequently with all departments to ensure smooth project progress
• Researched, negotiated contracts and hired outside vendors to outsource help and reduce production costs
• Utilized Adobe design programs to develop app layouts and digital media content for new app designs and marketing materials

St. Paul, MN

• Created the company's first video production schedule management system
• Developed and documented procurement and production processes
• Maintained the continuous and timely production of over 1,000 Video Test Drive Videos
• Assisted in the design and creation of innovative digital and print marketing materials using Adobe Photoshop
• Provided exemplary customer service and technical support to over 200 accounts
• Recruited talent for script writing and voice-over work and negotiated contracts

Prior Lake, Minnesota

• Assisted in the design of the website and logo for irrelevantapparel.com
• Designed over 40 shirts in one week with one of them becoming the ‘Top Selling’ St. Patrick’s Day shirt offered on irrelevantapparel.com
• Assisted in the digital media conversion of image files when customers did not provide files in the correct format
• Mixed colors and assisted in the screen printing for customer orders
• Developed business strategies to decrease company spend

Crystal, Minnesota

• I was the store’s jack-of-all-trades. Besides being responsible for managing staff, placing purchase orders, checking purchase orders, fulfilling customer needs and providing sales assistance; I also custom-dyed bridal.
• Designed the company logo, sales brochures, POS materials and store displays
• Custom dyed more the 2000 pairs of shoes with 100% customer satisfaction
• Developed an in-store display system to advertise new deals and provide helpful wedding tips

St. Louis Park, MN

• Primary responsibilities included managing the tuxedo department and overseeing staff, tuxedo sales, providing customer service, dying shoes, steaming gowns, building maintenance and suit alterations. I also designed.
• Signing up a record number of wedding parties in 1 year with only a 2% order cancellation rate
• Developed unique processes for dying shoes which increased customer sales by 50%
• Helped over-stressed bridal parties make difficult decisions with a positive attitude and expert knowledge

Richfield, MN

• Primary responsibilities included tuxedo sales, providing customer service, dying shoes, steaming gowns, building maintenance and suit alterations. I helped out wherever I could and assisted in the completion of.
• Providing excellent customer service which would send more business our way
• Taking over the shoe dying position
• Helped design and develop the Mary Kay’s Bridal website
• Assisted in the coordination of moving the entire store to a new location

Greater Minneapolis-St. Paul Area

• Led a team of videographers hired to record ceremonial events and special moments for the production of personal wedding day DVDs
• Edited and produced innovative DVDs and other digital media content according to the sales contract and customer's special instructions
• Designed DVD menus, post-production filters and motion effects using Adobe After Effects, DVD Studio Pro and Final Cut Pro
• Managed customer deliverables and ensured customer satisfaction was met from the time the contract was signed to after the DVDs were delivered
• Managed the production and shipping of customer re-orders
• Took extraordinary care and provided empathetic attention to the bride and groom during the wedding day festivities