John Carlo Basilio Email & Phone Number

Dedicated professional with 12 years of proven performance in database management, technical support and system improvements. Detail-oriented in problem-solving and planning.

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  Management Information Systems Specialist

  Patient Care Corporation

  Oct 2010 - Present - Central Luzon, Philippines

  • System Development1. Assist with processes relating to system upgrades, including formulating and running system tests, troubleshooting, etc.2. Develops Enterprise Resource Planning systems such as not to limited: Inventory, Accounting, Asset Management, and Internet platforms.3. Collaborates with third party developers to develop systems (ERP, Accounting andInternet Platforms).• ̉System Administration1. Manages and maintain various software systems and network servers as required.2. Sets up new user account and profiles in the Management Information System.3. Ensures security through access controls, backups and firewalls.4. Monitors performance and maintains systems according to requirements.5. Installs and configures various software and hardware.6. Ensures data is stored securely and backend regularly.7. Keeps company website up-to-date.• Technical Support1. Deals with systems queries and process request in relation to problem solving,systems configuration and other technical issues.2. Maintains and supports users through a helpdesk service (on-line ticketing system).3. Troubleshoots issues and outages.• System Upgrades1. Introduces new features and functionalities to current systems and platforms.2. Performs analysis of existing business processes and makes recommendations fordelivering these processes via software systems.3. Analyzes feedback from users and works on the improvement of current system andplatforms.• SAP Integration Administrator1. Gathering daily transaction logs.2. Error tracing on daily logs.3. Fixing transactions with errors to have a clean monthly log.

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  Sti College

  Information Technology