John Carroll Email & Phone Number

Deliver and coordinate technical support for employees both on location and via remote VPN connections at job sites across the USA.Mobile phone support for customers via blackberry, Iphone, Android setup.Support for setup and activation using the GOOD software for handheld devices..Image creation and deployment via third party software of all company desktop and laptop units.Hardware support for onsite Desktop and Laptop rebuild and design for new upgrades. Active Directory account creation and support, password reset, email address change or name change.Install and support of architectural, design software for more then 500+ employees (Auitodesk, Revit, Cad products)One of two leads in Haskell’s companywide push to windows 7 environment through testing of all company software and hardware in Windows 7 OS.

Jacksonville, Florida,

Deliver and coordinate efficient technical support for customers and employees inclusive of remote desktop support to 500 offices nationwide.Presented with Employee Excellence Award in 2007 for outstanding performance. Apply polished multi-tasking expertise toward successfully handling up to 90 customer issues daily for inquiries relating to accounts, email, and website.Exercised exceptional technical acumen to install, configure and troubleshoot network and PC and printer hardware and peripherals, facilitate virus removal, and perform system recoveries as needed.Re-image PCs via ghost software and operating system reload for field deployment of desktops and laptops.

Jacksonville, Florida

Relied upon to deliver advanced technical support to banking customers and internal employees.Expeditiously responded to an average of 100 calls per day related to online banking system, customer accounts and website. Maintained network, PC software and hardware, peripherals, and technical documentation. Leveraged Optis-Value software to effectively manage online financial loan and appraisal forms. Recognized and awarded by management for exhibiting exceptional performance.

Jacksonville, Florida

Steered LAN/WAN administration by installing, configuring and maintaining network hardware, software and components; performed troubleshooting and repairs as necessary, and applied comprehensive upgrades.Adhered to established documentation procedures in maintaining extensive helpdesk records and network usage reports.Analyzed and swiftly resolved issues with Web/VPN access and server hosting. Spearheaded all aspects of client support for solution center.

Jacksonville, Florida

Employed strong organizational skills to perform systems engineering and deliver network and desktop support to large client base.Meticulously tracked and documented all helpdesk support calls and resolutions, earning excellent reputation for productivity and efficiency. Developed information systems security policies and disaster-recovery procedures, and diligently enforced compliance.Resourcefully devised and implemented strategies which enhanced project efficiency by 20%.