John Carson Email & Phone Number

• Reporting to Senior Management within the company, the Voice Managers role comes with significant Implementation/Project Management responsibilities managing a team of 15 engineers within EMEA.• Delivered Incident & Problem Management process within EMEA• Implementation Voice upgrade across global network via IP SIP Platform supporting VoIP• Project Managing, Network Design, Project control Installation and commissioning of Network Data and Voice installs. • Responsible for coordinating movement and changes of hardware, network equipment • Responsible to perform on time with customer tight schedules.• Delivered Incident & Problem Management process globally. Ensure senior business heads and customers communicated to in clear, non-technical terms

• Project Managing, Network Design, Project control Installation and commissioning of Network Data and Voice installs. • Responsible for coordinating movement and changes of hardware, network equipment• Preparing proposals of costing for installation and completing installation records and drawings. • Responsible to perform on time and in budget.• Working for local government on large LAN/WAN, Security and VOIP projects

London, United Kingdom

Provided 24x7 1st, 2nd and 3rd level support with a team of 37 engineers across a multi-platform network. Supported voice services, projected managed major Voice projects throughout NA, EMEA and APAC through designing, planning, and implementation and support. • Reporting to Senior Management within the company, the Voice Managers role comes with significant Implementation/Project Management responsibilities managing a team of thirty two engineers globally. Managed Budget control including CAPEX and OPEX • Delivered Incident & Problem Management process globally• Implementation Voice upgrade across global network via IP Platform supporting VoIP• Integration of new short code dialing to support all offices and trading platforms throughout NA, EMEA and Asia.• Provided technical support for H323 Gatekeeper and Gateway integration of short code dialing.• Supported SIP assimilation using CUCM with remote trading platforms.• Product testing and implementation, new technology evaluation• Influenced Delivery Managers and Engineers to understand the business impact, success criteria, priorities, expectations and commitments on various projects• Managed documentation, detailed plans to ensure all business processes have been covered• Support Customer Solutions from build phase to delivery• Ensured senior business heads were communicated to in clear and concise, non-technical terms

London, United Kingdom

Managed a team of 26 engineers holding full operational accountability for day to day operations and projects for voice and data networks for all of BGC/Cantor, subsidiary companies and external customers supporting IP DWDM, SDH, TDM, LAN/WAN networks• Delivered the development and implementation of a standardized process for network element new site acceptance• Interfaced with the business during network builds to integrate a series of steps to ensure fault management of specific elements• Created highly effective team, substantially increased departmental productivity by developing and training personnel, follow the sub in accordance to meet the business objectives• Led Infrastructure design and implementation (network & datacentres)• Developed Event Management functionality through Solar winds, Netscout and Remedy• Managed Budget control including CAPEX and OPEX • Led operational & service readiness work-stream across multiple regions (EMEA, Americas and APAC)• Project managed delivery of customer complex Data Solutions• Delivered Incident & Problem Management process globally. Ensure senior business heads are communicated to in clear, non-technical terms