John Chacon Email & Phone Number

Boca Raton, FL, US

Boca Raton, Florida, United States

• Subject Matter Expert (SME) Reviewer in HVAC-R & Electrical, responsible for revising andvalidating content for an HVAC textbook tailored for a digital platform, ensuring accuracy andcompliance with industry standards.

Guayaquil, Guayas, Ecuador

• Administered residential electrical and HVAC projects, driving a 35% revenue increase in 2023.
• Developed and validated technical drawings and layouts using AutoCAD for electrical and HVAC projects, achieving a 25% reduction in planning time and a 15% improvement in design accuracy.
• Established and maintained relationships with international vendors to secure favorable import cost reductions, resulting in a $12,000 cost savings for the company in 2023.

Guayaquil, Guayas, Ecuador

• Closed a $127,000 contract with Salcedo Motors for HVAC Rooftop units, building automation systems (BAS), and duct designs, obtaining a $64,000 profit.
• Mentored a diverse team of supervisors and technicians, enhancing team performance and helping two members earn promotions within one year.
• Directed contractors across multiple electrical and HVAC projects, ensuring adherence to schedules and budgets while consistently achieving 100% customer satisfaction.

Guayaquil, Guayas, Ecuador

• Led a cross-functional team of service technicians to meet and exceed their target of 5.5 daily service orders, resulting in a 30% increase.
• Added the HVAC division in 2008, reaching approximately $70,000 in split installation sales, generating a profit of $32,000.
• Arranged technical training with LG Electronics, Samsung, Daewoo, and Mabe-G.E. for service technicians, resulting in a 20% reduction in repair return rates.

Guayaquil, Guayas, Ecuador

• Monitored KPI metrics across all company-owned technicians and external subcontractors, consistently surpassing 92% of weekly, monthly, and annual service order targets.
• Reduced payroll expenses by approximately $50,000 by controlling excessive overtime in the administrative and technical departments by the end of 2007.
• Reviewed statistical data on high-rotation spare parts to improve stock levels for home appliance repair services, resulting in a 50% increase in customer satisfaction compared to 2006.

Miami, Florida, United States

• Achieved a 15% increase in store sales and kept returns under 3% of daily sales through targeted employee product training and enhanced customer engagement strategies.
• Earned recognition from LaVonne Noller at RadioShack’s Customer Care Center in November 2004 for outstanding customer service in the Southeast division.
• Implemented loss prevention programs and closely checked security measures for a $1,000,000 store inventory, keeping end-of-year inventory losses under $800.