John-Christopher Williams Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

Greater Atlanta Area

As Senior Editorial Operations Trainer I am responsible for providing training and support to the CNN Editorial/Technical staff in partnership with the CNN Tech Digital Operations Trainer. My primary client is CNN Editorial/Newsgathering Teams.My responsibility to my clients is to ensure they possess all of the knowledge and resources necessary to understand and manage their training needs.

Alpharetta Georgia

Responsibilities:Within my current role it is my responsibility to create and maintain learning initiatives that align with company objectives. These initiatives allow the building and expansion of the knowledge base of our employees.I currently design, create, implement and maintain training content and programs that include a blended method of delivery. These methods include, self-guided training, instructor-led presentations and web-based e-learning courses that educate and… Show more Responsibilities:Within my current role it is my responsibility to create and maintain learning initiatives that align with company objectives. These initiatives allow the building and expansion of the knowledge base of our employees.I currently design, create, implement and maintain training content and programs that include a blended method of delivery. These methods include, self-guided training, instructor-led presentations and web-based e-learning courses that educate and enhance employee performance.Maintain and update training records via a Learning Management System. Show less

Alpharetta Georgia

ResponsibilitiesManage/Conduct/Schedule all new hires technical and usability training's within Business/Government technical support.Responsible for development and implementation of new and existing training materials as well as procedures for a wide range of support topics: •Batch Technical Support •Risk/Accurint Technical Support •XML Web Services Support •Billing Technical SupportCompile, organize and report analytic… Show more ResponsibilitiesManage/Conduct/Schedule all new hires technical and usability training's within Business/Government technical support.Responsible for development and implementation of new and existing training materials as well as procedures for a wide range of support topics: •Batch Technical Support •Risk/Accurint Technical Support •XML Web Services Support •Billing Technical SupportCompile, organize and report analytic data for the purpose of training development.Perform routine documentation changes within the BGS Technical WIKI. Show less

Alpharetta Georgia

Responsible for supporting multiple platforms in BGS Technical support (Accurint, Banko, and Risk Management Solutions).Performed data analysis and troubleshooting on large file transmissions to and from a diverse customer base. Trained and supported new team members on products and procedures.Responsible for implementing and updated procedural documentation changes for the support group

Lawrenceville Georgia

Norcross Georgia

Certification In Web Design And Development, Web Page, Digital/Multimedia And Information Resources Design, Completed

Certification program in Web Page Digital/Multimedia and Information Resources Design

Information Systems/ Computer Science

Curriculum focused on the practical applications of computers in a work environment. Computer Science courses that focused on developing.

Business Administration And Management, General

A program that generally prepares individuals to plan, organize, direct, and control the functions and processes of a firm.

Microsoft Certified Networking Essentials, Computer Systems Networking And Telecommunications