John Cloonan Email & Phone Number

Greater Boston Area

A detail oriented, motivated sales professional tasked with assessing and upgrading telecommunications needs throughout the New England region. Heavy background in service delivery and network implementation, along with account management. Daily focus lies with the voice, data, cloud, and disaster recovery needs of enterprise customers. Put bluntly, I am focused on the communication evolution of your company. - 215% to Plan in 2017- 310% to Plan in 2018- 247% to Plan in 2019- 163% to Plan in 2020- 151% to Plan in 2021- 200% to Plan in 2022- 309% to Plan in 2023- Responsible for ITT72 Commonwealth of MA State Contract

Quincy, Ma

Responsible for day to day management of large enterprise telecommunication needs. I worked directly with commercial customer's throughout the New England region, maintaining constant communication and addressing issues large and small. Everyday I supported my customers as their main point of contact, providing status on any network occurrences, new order creation & coordination, along with monthly financial analysis. My role extended far beyond daily account management, I was a communications business consultant. - Account Base Ranging from $200K-400K in Revenue- Over 100 Individual Accounts to Manage

Rochester, New York Area

- Main point of contact for over 200 + accounts/orders at any given time, $200K in monthly reoccurring charges. - Consistently helped to place $25-40K of services into billing monthly- Facilitated the installation of last mile circuits, network based equipment, and subsequent activation of services for every order assigned- Responsible for daily order escalation, installation, activation, and frequent customer updates

Fairport, Ny

- Team lead – Aging Orders Initiative – Reduced quantity of “aged” orders within our systems through a series of mini goals aimed at closing specific order tasks.- Kenan Migration – contributed to the “scrubbing” of thousands of accounts, updating their billing information within Revchain, and associated product information within M6. - Helped to significantly reduced the erred cdr levels within the Paetec system by updating and correcting telephone numbers. - OP Billing Help – Have assisted order processing with kintana/order completion on numerous occasions when they have had elevated backlog levels. - Expedited over $600,000 in orders, over 7 months, through an “Executive Order Flush”