John Cohen Email & Phone Number

Horsham, Pennsylvania, United States

Manage the customer service representatives who answer the toll free customer service line and assure that SLA's are adhered to and all clients and advisers needs are appropriately met.

Horsham, PA

Manage Life Services Contact Center Staff to appropriately answer toll free calls from clients regarding their various types of Life Insurance Policies.

Edison NJ

Managed the day to day operations of the Inforce Services Dept. -Managed between 15-18 staff that were responsible for answering phone calls and processing transactions for over 100,000 inforce traditional and variable life insurance and annuity policies. -Managed the workload of the staff to ensure SLA's were met or exceeded. -Ensured compliance with.

Managed the day to day operations of the main administration system. -Managed 3 on site analysts, 2 shared IT professionals, and 2 vendor programmers. -Oversaw the implementation of 2 new products on time and within budget. -Developed new programs and reports for different operational areas. -Developed regression testing models to ensure accurate system.

Edison

Managed the day to day operations of the Variable Annuity Dept.-Managed between 5-8 staff that were responsible for answering phone calls and processing transactions for over 30,000 inforce fixed and variable annuity contracts.-Ensured compliance with Business Continuity Plans, Unclaimed Property Procedures, NY state regulations, and AML.

Greater New York City Area

Responsible for accurate testing of the new administration system. -Processed test plans to ensure expected and accurate results. -Engaged with other departments on improvements and enhancements. -Corroborated with IT as well as outside vendor programmers on 3 system conversions that improved processes.

Greater New York City Area

-Processed state licensing applications for captive agents. -Interacted with State Insurance Departments on processing requirements.-Responded to agent inquiries via phone and written correspondence.

Edison

-Processed transactions on Variable Annuity contracts(surrenders, beneficiary changes, subaccount reallocations, ownership changes, etc). -Responded to telephone inquiries via the 800 line. -Prepared correspondence for clients and agents.

Multiple

Managed retail toy chain in local mall ensuring happiness of both parents and children. -Prepared nightly deposits of cash receipts.-Prepared weekly schedules within budget.-Ensured store was cleaned for opening and closing. -Ensured stock was replenished.-Verified sale signage-Ensured displays were neat

Psychology, Psychology, 3.15

Majored in Psychology and Minored in Music

Education record

Activities and Societies: Band(Marching and Concert), Interact, Close-Up Mainstream High School Education