Sales, business development, account management.

IT Governance Ltd sources, creates and delivers products and services to meet the evolving IT governance needs of today's organisations, directors, managers and practitioners. I am responsible for generating business across IT Governance and its partner organisations (IT Governance Publishing, Vigilant Software, ITSMF).Roles & responsibilities:- Establishing B2B relationships and managing accounts/account management- The first point of contact for incoming leads- Making outbound B2B sales calls and following leads through the full sales cycle to close, whether selling a one-day training course or a multi-thousand pound consultancy contract- Ensuring customer satisfaction before, during and after the sale- Prospecting- Representing company at trade shows (InfoSec Europe, BCM World Conference)- Utilization of CRM and Account Management systems (Salesforce/Quickbooks)- Payment gateways: PayPal, SagePay, AuthorizeReceived in-house sales training from:- Natural Training (Paul Owen)- Results Driven Training (Dean Richards)

• Online Marketing & Customer Support Manager, StyleGun Ltd, CambridgeStyleGun (http://www.stylegun.com) is an online fashion retail business whose target market extends from the young professional to the mature gent. The site showcases top brands and pioneered “Bodymap” technology, enabling customers to spec out their look.The business is run by a small, dynamic team; there are just 5 of us. I was recruited by the founders and work alongside them. I am responsible for e-marketing and for supporting online sales. My remit includes:- Managing the e-commerce and content management systems: Exact Abacus and Magento.- Maintaining the front and back end of the website.- Using social media - Facebook, Twitter, etc - to reach customers and engage them with the brand.- Direct email marketing campaigns using MailChimp.- Managing the online payment gateway solution (Barclaycard Business ePDQ)- Differentiating between legitimate and fraudulent transactions.- Liaising with our web development company.- Copy writing the website content, including brand bios, style advice and product descriptions.- Managing Google services such as Analytics, AdWords and Base to further enhance the performance of the website.- Customer service, responding to complaints and queries on a day to day basis.

Role included staff supervision, front of house service and office admin.