John Cournoyer Email & Phone Number

As a Senior Data Analyst, I leverage advanced data analysis practices, craft insightful reports and dashboards, and work closely with cross-discipline teams to fuel data-driven decision-making and operational excellence across the organization.• Scope, develop and implement data models using various methods such as star schemas and snowflake schemas showcasing both technical expertise but also business rule comprehension. Clean, transform and aggregate data using multiple programming languages, resulting in data that is business friendly and highly insightful. • Utilizing Python programming and SQL to effectively support data analysis practices.• Creating and maintaining custom reports and dashboards to provide insight into sales, marketing, operations, and customer service performance, facilitating data-driven decision-making.• Effectively leveraging software such as Power BI, Google Looker Studio, and Google Sheets to distribute data across all levels of the organization.• Collaborating with cross-discipline teams and their leadership to identify and prioritize business and information needs, ensuring data-driven strategic decision-making.• Serving as a technical subject matter expert for enterprise contact center operations.• Actively identifying and championing new process improvement opportunities, utilizing my Lean Six Sigma Black Belt.

As a process improvement specialist, I assisted in facilitating the streamlining of business processes and procedures by utilizing data to drive decision making.Key Responsibilities:• Prioritized, developed, and executed performance improvement projects, utilizing Lean Six Sigma and similar methodologies.• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.• Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies, and procedures.• Guided teams through the completion of projects by coordinating data gathering, analysis, solution development, and implementation.• Maintained a strong working knowledge of ERP, CRM, and business intelligence tools and operational features.

•Successfully launched a real estate technology enabled due diligence service product•Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles•Met with direct reports to provide career development mentorship and goal fulfillment feedback•Created productivity KPIs to achieve key business goals and objectives•Developed data visualizations for reporting on cost per unit and other relevant business metrics

Sarasota, Florida Area

•Performed inspections of technology enabled service products to ensure they met the established standard as set by the company• Communicated product deficiencies to cross functional partners• Collected and analyzed error trend data• Met with internal partners to review error trend data • Identified and implemented process improvement projects aimed to improve quality standards

Bachelor Of Science - Bs, Criminology

Associate Of Arts - Aa