Patrick Jeffes Email & Phone Number

Sarasota, Florida Area

Radio Fence Distributors RadioFence.com Customer Service Representative Punta Gorda, Florida July 2011 - Present• Take phone orders.• Answer questions about the products.• Resolve complaints.• Cancel customer and wholesale (dealer) orders. • Cancel drop ship purchase orders.• Investigate orders for possible fraud using White Pages and Net Detective.• Create shipping and return labels and update tracking using Ship Station.COMPUTER/TECHNOLOGYDatabase ManagementSales ForceInternetMicrosoft Outlook, Word, ExcelWindows 7, 2000, XP, ME, 98, 95Lotus NotesActive DirectoryGlobal Request System (GRS)Eudora7 (email)Sage Peach Tree Quantum 2012 (SR-2)3D Cart Store Manager 4.11.1Interspire Shopping Cart Edition 2004-2011Ship Station

Maintained a consistent point of contact for new and existing accounts for Scan Genius and Web Genius ordering systems. Procured new business by following up with potential suppliers. Expanded current accounts by originating new applications to their respective organizations.Managed multiple ordering systems and sophisticated client data. Managed multiple facets of client acquisition, from initial call to customer satisfaction.

Provided computer related accessories to 1300+ people including LAN cables, mice, carry cases, and laptop locking cables. Ordered and reassigned computers, hardware, software, EDS Mainframe applications and created new logon IDs for new and current employees. Inputted requests from employees into Global Request System (GRS), averaging 150-200 requests a month. Participated in regular GM/EDS conference calls to discuss open issues related to GRS requests, system and maintenance. Expedited Customer Assistance Center case numbers that were not resolved in the contracted time frame. Expedited GRS requests that were not completed in the contracted time or that were done incorrectly. Performed minor hardware installations such as memory upgrades on laptops. Assisted users in mapping to GM OnLine 2000 shared drives and GM OnLine 2000 network printers. Assisted users with general questions that were not related to calling the Help Desk.

Assisted analysts with all application questions. Created dealership web pages through Internet Explorer and Netscape Navigator. Configured Local Area Network systems using TCP/IP protocol. Coordinated dealership suggestion process for GM ACCESS.Mentored new analysts.Performed shift scheduling and addressed business issues.

Handled 800 number calls for Buick owners by researching owners' questions and concerns.Interacted with the dealer, zone office, and field personnel.Championed the Goodwill, Retention Certificates, GMPP, check request authorization, and incentive authorization for the Central Region team. Facilitated Skylark product and phone training for new hire classes. Responded to Customer Satisfaction Surveys. Maintained case ownership for Buick Owners. Participated in the Best Practices Committee for center wide standards. Handled executive cases for the Central Region team. Participated in target interview process for Buick Motor Division.