John Cramer Email & Phone Number

Brussels Metropolitan Area

Vakbondsafgevaardigde voor ACV Puls bij AXA

Brussels Area, Belgium

AGILE Framework, CHANGE management, PRODUCT Thinking, INNOVATION Framework RE-SKILLING MindsetThe transformation manager plays a central role in the company transition to the targeted strategy. Defining and proposing activity priorities for transformation initiatives across the different dimensions of the company (People, Processes, Technology, Organization), maintaining a broad overview of the company’s transformation, supporting the company in keeping a cross-domain thinking… Show more AGILE Framework, CHANGE management, PRODUCT Thinking, INNOVATION Framework RE-SKILLING MindsetThe transformation manager plays a central role in the company transition to the targeted strategy. Defining and proposing activity priorities for transformation initiatives across the different dimensions of the company (People, Processes, Technology, Organization), maintaining a broad overview of the company’s transformation, supporting the company in keeping a cross-domain thinking and outside view when setting short and mid-term objectives. Working in an agile inspired environment. The main tasks are:• Build a transversal strategic vision, focused on the company business model and its evolution.• Support and implement transformation initiatives from a global perspective: technical, process and people.• Eliminating silos of the organisation.• Stay informed of market trends and transformation initiatives running in other AXA entities. • Concerned with the future of the company and employee’s well-being.• Advocate transformation initiatives that deliver visible added-value to AXA business.• Playing offensive instead of defensive. Show less

Brussel Watermael-Boitsfort, Brussels Hoofdstedelijk Gewest, België

Managing a team responsible to design, implement and integrate collaboration services for AXA in Belgium.Telephony, Call Centers, Video, Messaging, mail, content sharing, collaboration rooms and event rooms etc..... (Microsoft O365, Genesys, Alcatel, Polycom, CIsco, AMX) • Mentoring and coaching the team in Digital transformation. (NWOW , AGILE Mindset, SCRUM)• Leading technical specialist to new challenges.• Translating group strategy to local framework.• Communicating and… Show more Managing a team responsible to design, implement and integrate collaboration services for AXA in Belgium.Telephony, Call Centers, Video, Messaging, mail, content sharing, collaboration rooms and event rooms etc..... (Microsoft O365, Genesys, Alcatel, Polycom, CIsco, AMX) • Mentoring and coaching the team in Digital transformation. (NWOW , AGILE Mindset, SCRUM)• Leading technical specialist to new challenges.• Translating group strategy to local framework.• Communicating and follow-up local implementation. Show less

Brussels Area, Belgium

Telephony and call center env. for AXA in Belgium.(Alcatel OXE, SIEMENS, Genesys,) • Day2day operations (planning, escalations,)• Budget and resource forecasting• Driving RFPs/RFIs.

Managing a team having the operational responsibility of the AXA-BE Data/Voice network and infrastructure.

• Implementation of Genesys Call Center• Migration Telephony framework from SIEMENS TDM to Alcatel Voip.• Part of the global CTI/Telephony design team.

Zenith, Packard Bell