John Crooks

John Crooks Email and Phone Number

Customer Experience Manager at Post Office @ Post Office
london, london, united kingdom
John Crooks's Location
Carlisle, England, United Kingdom, United Kingdom
John Crooks's Contact Details

John Crooks work email

John Crooks personal email

n/a
About John Crooks

A highly motivated business transformation manager with a proven track record of delivering business objectives to high standards and demanding timescales. Experienced in managing projects and transforming strategies into practical applications. Effectively communicates results through all levels of the organisation.A confident, enthusiastic and skilled leader with excellent presentation skills; continually strives to influence and improve business performance through the development of processes, teams and individuals. Committed to enhancing customer experience and encouraging others to embrace change.Specialties: Business Transformation, Training & Development, Customer Experience, Project Management, Change Management, Retail Sales, Communications, Retail Standards.

John Crooks's Current Company Details
Post Office

Post Office

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Customer Experience Manager at Post Office
london, london, united kingdom
Website:
postoffice.co.uk
Employees:
9371
John Crooks Work Experience Details
  • Post Office
    Customer Experience Manager
    Post Office May 2008 - Present
    •Designed and delivered key Crown Network projects in line with organisational KPI’s to improve branch productivity.•Collated and analysed data which challenged and empowered Branch and Crown Area Managers in relation to customer experience and compliance.•Developed training programmes, branch performance reports and communications in line with business objectives, KPIs and DDA legislation.•Introduced technological changes and enhancements to innovate customer experience.•Scrutinised the Crown Office refurbishment programme to ensure compliance with the customer flow model.•Represented Head of Customer Experience on various projects.
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  • Post Office
    Regional Retail Sales Manager
    Post Office Apr 2005 - May 2008
    •Increased sales and productivity through the implementation of store layout guidelines and effective stock control strategies.•Ensured compliance and challenged non-conformance to ensure consistent high retail merchandising standards and customer service.•Negotiated buying strategy with third party suppliers to ensure the maximum profit margin for the business.•Designed retail training packages and coached individuals and teams.•Managed the successful retail closing down process for 70 crown branches involved in the WH Smith conversion process.
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  • Post Office
    Training Manager
    Post Office May 2001 - Apr 2005
    •Designed and delivered retail training courses, including new entrant induction courses to anticipate and reflect business strategy within agreed timelines.•Communicated retail data findings on branch performance, store conformance and profit & loss.•Development of In-branch coaching in branch to assess competence and compliance.•Managed colleagues through individual development plans.
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John Crooks Education Details

Frequently Asked Questions about John Crooks

What company does John Crooks work for?

John Crooks works for Post Office

What is John Crooks's role at the current company?

John Crooks's current role is Customer Experience Manager at Post Office.

What is John Crooks's email address?

John Crooks's email address is jo****@****e.co.uk

What schools did John Crooks attend?

John Crooks attended University Of Central Lancashire, Carlisle College, Nelson Thomlinson School, Wigton.

What are some of John Crooks's interests?

John Crooks has interest in Family, Football, Cricket, Reading, Fell Walking.

Who are John Crooks's colleagues?

John Crooks's colleagues are Debbie Johnson, Malia Iese, Amelya Sabatini, Peter Harding, Micheal Thomas, Haluk Duran, Jayasamundeswari Pg.

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