John Cunningham Email & Phone Number

Kilsyth, Victoria, Australia

Orange, New South Wales, Australia

Main ResponsibilitiesTo supervise and manage the effective day to day running of the business, including monitoring the activities of the plumbing team, contractors and office / admin staff.To oversee key business operations, including invoicing, quoting and A/R.To produce regular director’s reports on company performance.To develop working relationships with our client base and to adapt operational processes to enhance customer experiences.To develop and implement company wide WHS and quality management policies and procedures.To develop, monitor and update KPIs and operational processes to work towards mutually agreed long-term strategic targets.To act as an additional plumber or labourer in emergency cases, or to complete any work required in order to ensure that customer deadlines were met.Key AchievementsImplementation of operational and communication processes and strategies to safeguard our staff and customers, and to ensure business and service continuity throughout the COVID-19 pandemic. This includes continually updating processes and plans to reflect the rapidly changing situation.Optimising the invoicing process to cut a large amount of time from the process. This allowed invoices to be processed and sent within a much shorter time frame.Initial and on-going development of company WHS systems.Implementation of company quality management processes.Implementation of process monitoring and recording systems to allow early awareness of any issues and enable a continuous improvement ideology to develop.

Kuala Lumpur, Malaysia

KEY ACHIEVEMENTSYear one increase in revenue of 110% and profit of 52%. Revenue remained stable for the next year and a half, and whilst profit dipped slightly in year two it was to be expected, and was back on track in year three.Introduction of sales incentive based on sales conversion rates to incentivize and motivate our sales team.Introduction of Key Accounts program to ensure that our Key clients remained our Key clients.Merger of two independent sections of the company to create a much more responsive and adaptable organisation. This greatly improved response time and overall customer satisfaction.Set-up of a technician training center to ensure that technical knowledge and experience was shared throughout the company. This was later developed into a client training center which became a successful addition to the marketing activities.Opening and development of a new regional office in Penang.Successful implementation and certification for ISO9001 Quality Management Systems. This required company-wide amendments to existing policies and working practices to ensure that quality standards and customer satisfaction levels were achieved.The design of bespoke customer relationship management and integrated customer service management software, and the eventual successful roll-out of this software. This allowed our sales and service teams to have much greater access to information and to share information much more effectively.Implementation of cash flow management and forecasting tools to ensure that projects were able to run to schedule.Development of new revenue stream in the form of the boiler rental. This was a new business for us, and relatively new within Malaysia. This project involved the design of a semi-containerized, modular, boiler system which could be quickly installed and could be easily modified to suit client requirements.These are in addition to the normal day-to-day activities of operating and developing the business.

Liverpool, United Kingdom

KEY ACHIEVEMENTSInitialized the business in 2007.Achieved year on year financial growth throughout the company lifetime (including throughout UK recession periods).Development of scope of services and increase in the size and skill base of the workforce in order to offer a more complete service.Grew from B2C to include B2B, including some of the following clients: Fluor Group; Halton Borough & St. Helens Borough Council; Homesure Maintenance; Nationwide Property Solutions.Set-up and management of company website and on-line marketing campaign.

Liverpool, United Kingdom

Organising multiple teams across various sites and projects.Meeting with existing and potential clients to discuss their project requirements.Project design, costing and implementation.Liaise with clients and teams to ensure smooth and safe operations.Identify potential health and safety issues and deal with them efficiently.Installation work as required.

Chester, United Kingdom

To design, deliver and continuously review scheduled and reactive maintenance procedures for slope, grounds, customer building, staff area and all ski equipment.Daily, weekly and monthly safety checks on two dry slopes, grounds and equipment.Repair and maintenance of slope wet misting system for two ski slopes.Ensure that all staff were aware of company policy in regard to health, safety and maintenance issues.Deliver staff health and safety training where required.