John Cunningham Email & Phone Number

Hauppauge, New York, United States

Hauppauge, New York, United States

• Served as a full-time Systems Administrator on a subcontract at Cold Spring Harbor Central SchoolDistrict.
• Implemented Microsoft Local Administrator Password Solution (LAPS).
• Independently established a VMware Horizon-based virtual desktop infrastructure (VDI), encompassing thedevelopment of golden/master images, desktop pools, and data storage, alongside regular patching andmaintenance of.
• Assisted in network exploration during the integration process of a new client.
• Deployed applications, software updates, and drivers to endpoints leveraging Microsoft System CenterConfiguration Manager (SCCM).
• Utilized mobile device manager (MDM) technologies, such as Jamf Pro and Apple Business Manager, todeliver software and policy to Apple devices.

• Coordinated with vendor organizations for billings, service inquiries, and troubleshooting initiatives.
• Oversaw the monitoring and maintenance of server infrastructure, including configuration, firmware andBIOS updates, and ensured successful backups.
• Administered the LAN & WLAN infrastructure, incorporating Cisco and Aruba network switches, andSonicWall appliances.
• Delivered expert technical support to staff both on-site at various company sites and remotely.
• Utilized mobile device manager (MDM) technologies such as Jamf Pro and Apple Business Manager toenhance device management.
• Supervised the maintenance and management of corporate mobile accounts with Verizon and T-Mobile,and oversaw the handling of the company's iPhone and Android devices.

Hauppauge, New York, United States

• Subcontracted as a full-time Jr. Systems Administrator at East Quogue Union Free School District, andadditionally provided support for other clients and school districts throughout Long Island.
• Given a pay increase within the first 6 months due to strong performance and client feedback (6 monthsahead of schedule).
• Configured Active Directory Federation Services (ADFS) servers from scratch, as well as a Web ApplicationProxy (WAP) server to serve as a proxy for the ADFS farm.
• Configured a Microsoft DirectAccess server from scratch.
• Configured a Remote Desktop Session Host (RDSH) server from scratch.
• Coordinated with vendor organizations regarding billing, services and troubleshooting.

Farmingdale, New York, United States

• Assisted in deploying and maintaining network devices, IP phone systems, computers, printers andsoftware for local organizations throughout the New York City metropolitan area.
• Provided clients with professional technical support by phone, remotely and on-site.
• Provided efficient troubleshooting of hardware, software, network and Active Directory related problems.
• Able to troubleshoot and configure VPN and remote access software for client devices.
• Monitored, maintained and ensured successful backups of client server infrastructure.

Holbrook, New York, United States

• Assisted in deploying and maintaining network devices, IP phone systems, computers, printers andsoftware for local organizations throughout Long Island.
• Provided clients with professional technical support by phone, remotely and on-site.
• Provided efficient troubleshooting of hardware, software, network and Active Directory related problems.
• Able to troubleshoot and configure VPN and remote access software for client devices.
• Monitored, maintained and ensured successful backups of client servers.

South Setauket, NY

• Provided professional in-store technical support while ensuring swiftness, efficiency and the satisfactionof my clients.
• Performed hardware and software troubleshooting, data backups/transfers, operating system installationsand updates, software installations, firmware and BIOS updates, hardware installations and custom PCbuilds.
• Serviced and repaired mobile phones (e.g., screen, battery, camera and speaker replacements).
• Oversaw shipping and receiving of client devices, repair parts and store stock.
• Developed troubleshooting and problem solving skills while being faced with a variety of challenges on aday-to-day basis.

Riverhead, NY

• Advised customers using hardware and product knowledge in order to offer appropriate solutions basedon their specific needs.
• Established sales and solutions for a variety of electronic devices including computers, printers and homenetworking devices.
• Developed strong interpersonal skills while providing expert-level customer service.

Education record

Activities and Societies: Completed courses: Introduction to Computer Science and Information Technology, Introduction to Programming.

Education record