● Served as a full-time Systems Administrator on a subcontract at Cold Spring Harbor Central SchoolDistrict.● Implemented Microsoft Local Administrator Password Solution (LAPS).● Independently established a VMware Horizon-based virtual desktop infrastructure (VDI), encompassing thedevelopment of golden/master images, desktop pools, and data storage, alongside regular patching andmaintenance of VDI desktops and related infrastructure.● Assisted in network exploration during the integration process of a new client.● Deployed applications, software updates, and drivers to endpoints leveraging Microsoft System CenterConfiguration Manager (SCCM).● Utilized mobile device manager (MDM) technologies, such as Jamf Pro and Apple Business Manager, todeliver software and policy to Apple devices.● Managed Office 365, Exchange Online, and Microsoft Azure Active Directory technologies in a hybridMicrosoft 365 Azure AD joined environment, ensuring consistent maintenance and performance.

● Coordinated with vendor organizations for billings, service inquiries, and troubleshooting initiatives.● Oversaw the monitoring and maintenance of server infrastructure, including configuration, firmware andBIOS updates, and ensured successful backups.● Administered the LAN & WLAN infrastructure, incorporating Cisco and Aruba network switches, andSonicWall appliances.● Delivered expert technical support to staff both on-site at various company sites and remotely.● Utilized mobile device manager (MDM) technologies such as Jamf Pro and Apple Business Manager toenhance device management.● Supervised the maintenance and management of corporate mobile accounts with Verizon and T-Mobile,and oversaw the handling of the company's iPhone and Android devices.● Administered Office 365, Exchange Online, SharePoint, and Teams within a Microsoft 365-basedenvironment, ensuring seamless operation and maintenance.

● Subcontracted as a full-time Jr. Systems Administrator at East Quogue Union Free School District, andadditionally provided support for other clients and school districts throughout Long Island.● Given a pay increase within the first 6 months due to strong performance and client feedback (6 monthsahead of schedule).● Configured Active Directory Federation Services (ADFS) servers from scratch, as well as a Web ApplicationProxy (WAP) server to serve as a proxy for the ADFS farm.● Configured a Microsoft DirectAccess server from scratch.● Configured a Remote Desktop Session Host (RDSH) server from scratch.● Coordinated with vendor organizations regarding billing, services and troubleshooting.● Imaged devices and deployed applications, drivers and software updates to endpoints using MicrosoftSystem Center Configuration Manager (SCCM).● Managed and maintained an environment consisting of 300+ Chromebook devices, 150+ iPads, 100+Windows-based devices and 50+ Linux-based thin clients, as well as provisioning and monitoring for thosedevices.● Managed student information system (SIS) data, including managing CSV and API-based imports foreducation-based programs and administrative tools.● Managed and maintained a building-wide paging (PA) system, including the necessary network andsoftware configuration.● Managed and maintained a server infrastructure consisting of 6+ desktop hosts.● Monitored and maintained a virtual desktop infrastructure (VDI) based on VMware Horizon, as well aspatching and maintenance for VDI-based desktops and related infrastructure.● Monitored and maintained the server infrastructure, including configuration, applying firmware and BIOSupdates, and ensuring successful backups.● Monitored and maintained the LAN & WLAN infrastructure, including Cisco and Aruba network switches,SonicWall appliances, and Cisco Meraki access points.● Provided students, faculty and staff with professional on-site technical support.

● Assisted in deploying and maintaining network devices, IP phone systems, computers, printers andsoftware for local organizations throughout the New York City metropolitan area.● Provided clients with professional technical support by phone, remotely and on-site.● Provided efficient troubleshooting of hardware, software, network and Active Directory related problems.● Able to troubleshoot and configure VPN and remote access software for client devices.● Monitored, maintained and ensured successful backups of client server infrastructure.

● Assisted in deploying and maintaining network devices, IP phone systems, computers, printers andsoftware for local organizations throughout Long Island.● Provided clients with professional technical support by phone, remotely and on-site.● Provided efficient troubleshooting of hardware, software, network and Active Directory related problems.● Able to troubleshoot and configure VPN and remote access software for client devices.● Monitored, maintained and ensured successful backups of client servers.

● Provided professional in-store technical support while ensuring swiftness, efficiency and the satisfactionof my clients.● Performed hardware and software troubleshooting, data backups/transfers, operating system installationsand updates, software installations, firmware and BIOS updates, hardware installations and custom PCbuilds.● Serviced and repaired mobile phones (e.g., screen, battery, camera and speaker replacements).● Oversaw shipping and receiving of client devices, repair parts and store stock.● Developed troubleshooting and problem solving skills while being faced with a variety of challenges on aday-to-day basis.

● Advised customers using hardware and product knowledge in order to offer appropriate solutions basedon their specific needs.● Established sales and solutions for a variety of electronic devices including computers, printers and homenetworking devices.● Developed strong interpersonal skills while providing expert-level customer service.