John works with our customers to develop an understanding of the business challenges, the options around the potential solutions and the approach that could be used to deliver the change and to make sure it’s appropriate to the people we are working with. This includes the redesigning of process, IT, roles and structures and mapping how all these hang together. He knows how important it is for everyone involved to have a coherent understanding of what is going on, as without this, any change becomes very difficult. John has fulfilled similar roles for a number of organisations in the Health, Transport and Government sectors working for organisations such as Capita, Serco and TfL.

Development of business cases for change, solution design, business planning, programme management.

Developing a target operating model.