Chris French Email & Phone Number

As a highly effective communicator, I have successfully managed multiple mobilisation projects simultaneously, employing robust change management and adoption plans to provide clear and timely communication with all stakeholders. My strong grasp of various communication channels, including written communications, town-hall meetings, face-to-face interactions, reports and dashboards, and webinars, has enabled me to effectively engage stakeholders and achieve project objectives. I have designed communication frameworks that standardise the way project managers manage communications, allowing for smoother transitions to new ways of working, with minimal impact on day-to-day business operations.In previous roles, I have used feedback and data analysis to improve engagement and achieve learner outcomes, as well as developed and implemented communication strategies to manage stakeholder expectations. resulting in the successful mobilisation of a £625k training contract for adult education in West Yorkshire. I have also designed and led the annual Leadership Conference, managed the creation and delivery of business-wide C-Suite comms, and worked closely with external suppliers to design, manage, and create content to implement a new business-wide Learner Management System while launching a new business social comms channel.Utilising data analysis to inform decision-making and develop robust messaging that tells a strong story. I ensure that the benefits of changes remain clear to end-users. In addition, I identified and implemented new remote working practices during the COVID19 pandemic, requiring effective communication to maintain engagement and motivation among learners and employees. As a seasoned communication professional, I have defined, delivered, and managed the communication touchpoint strategy for c. 4000 learners and their employers, mapping communication strategies and touchpoints to drive call-to-actions.

Sheffield, United Kingdom

Developed and executed comprehensive communication strategies, messaging, and storylines to support various projects and services. Projects such as new platform integration and ways of working for a considerable business income streamSuccessfully managed stakeholder communications, engagement and mapping across multiple projects with multiple teams and departments.Established strong working relationships with internal and external stakeholders, including government departments, industry leaders, 3rd party agencies and suppliers.Using data analysis and customer evaluation to inform decision-making and refine communication strategies.Designed, managed, and executed successful campaigns across various communication channels

Sheffield, United Kingdom

Led requirements gathering, impact analysis, business requirements, and business case development for the implementation of a new application platform. I mobilised and managed the stakeholder plan to ensure stakeholder needs were met and the end product aligned with project and business objectives.Conducted process mapping and compliance assessments, identifying areas for improvement and cost-saving opportunities while maintaining operational efficiency.Successfully led the people implementation work stream, which included training and communications, to support early adoption and benefits realisation of the change across multiple departments.Developed and maintained management events, management Information, and reporting structures, providing timely and accurate information to senior leadership for decision-making and strategy development.Collaborated with cross-functional teams and stakeholders to ensure the successful on-boarding of new apprenticeships onto the platform, effectively managing communications and change management throughout the project lifecycle.

Leicester, United Kingdom

Led systematic management of multiple work-streams for each listed product to ensure timely publication of content on next.co.ukManaged multiple season/release ranges, established and maintained direct relationships with content production teams of major international brands and studios to ensure high-quality content productionStandardised new ways of working for direct reports in the UK and cascaded the approach to the offshore team in India, ensuring consistent quality and efficiency in content productionManaged day-to-day production of the offshore India team, providing guidance and support to ensure timely and high-quality content deliveryDeveloped strong communication skills through regular engagement with key stakeholders and cross-functional teams; building strong relationships with suppliers, internal teams, and international partners to drive successful collaboration and content delivery

Uk, National

Led training and development projects for large teams, managing stakeholder relationships and ensuring successful project deliveryDeveloped training strategies and curricula to support the development of technical and soft skills for employees at all levels of the organisationDesigned and facilitated interactive training sessions, workshops, and e-learning modules to support employee development and onboardingEstablished and managed relationships with external training providers to ensure access to high-quality training resources and materialsCollaborated with cross-functional teams to ensure alignment between training initiatives and business goals; communicating effectively to drive successful project outcomes.Led and managed the customer experience strategy, including customer satisfaction surveys, analysing customer feedback, and implementing improvements to enhance the customer journeyDeveloped and implemented communication plans to engage employees in delivering exceptional customer service, including training sessions and workshopsBuilt and maintained strong relationships with cross-functional teams to align customer experience initiatives with business objectivesCollaborated with key stakeholders to develop and launch new products and services, ensuring effective communication to internal teams and customersMonitored and analysed customer data and market trends to provide insights and recommendations to senior leadership, contributing to business growth and development.

Newcastle Under Lyme

Developed and executed comprehensive media plans, collaborating with cross-functional teams to ensure alignment with overall business goals and objectives.Managed end-to-end production of high-quality video content, ensuring consistent brand messaging and adherence to project timelines and budgets.Led teams of creative professionals and vendors, providing clear direction, feedback, and support to maximise performance and ensure successful project delivery.Utilised strong communication skills to build relationships with key stakeholders, including internal teams, external partners, and clients, ensuring successful collaboration and project outcomes.Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies, leveraging this knowledge to inform and enhance media production strategies and tactics.Developed communication strategies and content to address the needs of online learners, including message hierarchies for core audience groups and translating complex information into clear storylines and consumable content.Worked as an active member of project teams, building a strong network across the organisation and managing stakeholder expectations, while ensuring timely delivery of communication initiatives.Implemented communication initiatives across multiple channels and provided regular reporting and updates to stakeholders, while also proactively identifying and simplifying ways of working to improve team productivity.

United Kingdom

Developed and executed training programs and materials for major technology brands primarily for Apple, BlackBerry, Vodafone and Nokia, leveraging deep understanding of customer needs to design and deliver effective communications that resonated with diverse audiences.Regularly presented at conferences to c 150+ audience business updates, industry intelligence and new ways of working, using TED X style delivery and video content with post conference content to follow up and engage beyond the moment.Managed and created launch strategies including comms and engagement for the iPhone and also Blackberry’s various model launches into the market c6000 employees. This included countdown engagement comms, go-live material and content and in-life activities to ensure the business understood the product and the right way to promote it to customers. Launched a new product You Tube channel for customers to find useful tips on how to use their new phones, plus un-boxing of new phones to the market. this included a weekly ‘tweet cast’ send to all customers who had contracts with Phones 4u. This included video content using London Fashion Week, Farm Locales and Skateboard parks to create engaging and memorable content for the subject matter Worked alongside commercial teams to fine-tune and focus outcomes for the best bottom-line impact, aligning communication strategies with business goals and objectives.Established and maintained strong relationships with clients and stakeholders, ensuring clear and effective communication, managing expectations, and providing regular updates and reporting.

United Kingdom

Designed and delivered a variety of engagement projects across multiple disciplines, including sales process, operational changes, system implementations, management development, sales skills, customer service, HR, and compliance training, with a focus on communicating key information effectively to diverse audiences.Worked closely with HR, compliance, and field sales management to ensure the successful delivery of training programs, leveraging strong stakeholder management skills to build productive relationships and manage expectations.Engaged large audiences of 130+ attendees at conferences, fostering engagement and collaboration to support the adoption of key business initiatives. Leveraged excellent communication skills to develop and deliver engaging presentations and workshops that effectively communicated complex information to diverse groups.