Maintain a high level of service to existing customersCold calling and prospecting new customersMatching the right solution to fit the customers needsExpand vertical marketsResolve customer issues

Provides direction and support to coordinators, team leads, specialists, and associates as appropriateWorks collaboratively with physicians, allied health professionals, administrators, distribution, inventory control, transportation, suppliers, and other customers internal and external to Mayo Clinic

Manage a group of 15 people in Circuit Assignment for CenturyLink.Escalation/expedite management Monthly department metricsProcess flow development with other departments

Interface between field technical staff and managementProject lead on large conversion projectsCoach new employees on proprietary systemsMonitor current field equipment inventory levels

Assumed responsibility for growing revenue for an assigned corporate account base of 200-plus clientsFormed long-term relationships with accounts to maintain positive interactions with CenturyTel, promote product awareness and increase corporate salesAscertained client needs and cost parameters, formulated and presented appropriate product packages, secured sales, and conducted customer satisfaction follow-upRepresented CenturyTel at community events to promote positive community relationships and maintain a viable network of business contacts

Conducted tasks associated with day-to-day management of the agencyManaged business rental propertyImplemented marketing strategies to establish new client baseOversaw accounts payable and receivable