Managed the infrastructure team (Network team) which composed of one (1) Supervisor and five (5) techniciansManaged the Telecommunications team (Avaya G3R) and voice mail system which composed of one (1) Supervisor and three (3) techniciansManaged ticketing systemSupervised daily work loadsWorked closely with the serve centersMaintained employee schedules as well as their attendance recordsArranged all training as required by each departmentManaged the wireless systems (64 meeting rooms, 1560 guest rooms)Managed all in house conventions with there voice and data requirementsOversaw the Network engineers on a daily basisMaintained 24hr support for 400 plus end users including 1560 guest roomsProvided all levels of support for the Executive team membersInstalled, troubleshoot, repaired and maintained desk top / telecommunication equipmentLiaison with Data / Telecom vendors and consultants for information pertaining to training and Data / Telecom equipment and with service providers for new circuit installation (including all level of outages)Consulted with team leads, department managers and senior management to coordinate reconfiguration of all data, voice and telecomCoordinated projects with sub-contractors on construction time lines, budget progress and final walk through with periodic reporting to senior management on project status (contract range: $2500 - $3m)Managed all new construction, requesting proposals and award bids related to premise wiring (CAT3 & 5e, CAT^ 10gig) including fiber opticsInsured quality and reliability of Desktop / Telecom teamWorked with local Telco / Cell service providers (Verizon, Bellsouth, etc.) to contract services requested.

Managed Avaya Definity G3r, S8700 PBX Voice Communication Infrastructure to include onsite and offsite systems (with a total of 5 TN’s)Coordinated support for over 500 end users at Corporate HeadquartersMaintained 24 hour support of S8700 and Modular Messaging to include system configuration, data closets (MDF’s, IDF’s ie LAN cabinets, fiber racks and voice back plane, cross connect field and wire managementProvided all levels of support for the Telecommunications Call CenterInstalled, troubleshoot, repaired and maintained telecommunication equipmentProvided reports, determine methodology for telephone service installation, identify equipment changes or modifications, call switches, test trunk, test links and install circuitsConsulted with team leads, department managers and senior management to coordinate reconfiguration of voice telecom and data communication locallyManaged all Structure Cabling including fiber optics (single and multi mode)Managde all new construction, requesting proposals and award bids related to premise wiring (CAT 3-5E6) including fiberCoordinated projects with sub-contractor on construction time lines, budget progress and final walk through with periodic reportingLiaison with telecom vendors and consultants for information pertaining to training and telecommunication equipment and with service providers for new circuits including all levels of outagesInvestigated and resolved billing issues.Maintained NICE recording systemMaintained and administered CMSMaintained and administered Modular messagingMaintained CTI ServerScheduled all add moves and changes for both voice and dataDeployed desktop equipmentInstalled software and hardwareDeployed multiple desktop core images for multiple job functionsInstall peripheral devices and driversDiagnosed network connectivity issuesRolled out PC’s according to warranty replacementsInstalled new Network equipment

Managed Avaya Definity G3r PBX voice communication equipment in an extensive onsite and offsite environmentCoordinated communication support for over 600 associates at corporate headquartersMaintained 24hr support of PBX and Voice Mail Systems to include system configurations, data closets (MDF’s IDF’s) ie. LAN cabinets, fiber racks and voice back plane, cross connect field and wire managementProvided all levels of support for all Telecommunication and real estate projectsInstalled, troubleshoot, repaired and maintained telecommunication equipment to include over 300 offsite Avaya systems (Legend, Merlin, Magix, Partner and Prologics)Provided reports, determine methodology for telephone service installation, identify equipment changes or modifications, call switches, test trunks, test links and install communication circuitsConsulted with team leads, department managers and senior management to coordinate reconfiguration of all voice, telecom and data communication locally and offsiteManaged all new construction, requesting proposals and award bids related to premise wiring (CAT3 & 5e) including fiber opticsCoordinated projects with sub-contractors on construction time lines, budget progress and final walk through with periodic reporting to senior management on project status. (Contract range: $2500 to $1m)Liaison with telecom vendors and consultants for information pertaining to training and telecommunication equipment and with service providers for new circuit installation including all levels of outagesInvestigated and resolved billing issues, worked with long distance carriers to resolve discrepancies and ensure proper internal billing allocationAdditional duties included installing hardware and software for end user services (including upgrades, PC installation and network connectivity) and software translations

Vicon camerasWavetronic Vehicle detection devicesHighway Advisory Radio transmitter and alert beaconsI4000 Media convertersTroubleshoot using Mark IV CCS softwareMaintenance and upgrade of fiber optic network of turnpike ITS equipmentCertified advance MOT administratorSupervision of contractors performing preventative maintenanceScheduled all maintenance of ITS field devicesMaintained locate records according to DOT standardsWorked closely with local service providers: Bellsouth and Sprint

Worked with voice communication equipment in an Avaya environment (Definity G3r, Legend, Merlin, Magix and Partner systems)Installed all network hardware such as Circuit packs, DSI packs, integrated CSU / DSC, with cross connectsPerformed software translations including installing all new voice communication systemsCoordinated adds, moves and reconfiguration of all voice, telecom and data communication locally and offsite and worked closely with organizational support groupsMaintained, configure and upgrade telecom and voice mail systems

Worked with voice communication equipment in a very large Avaya Definity G3r PBC EnvironmentProvided communication support for over 1200 associates in a variety of functions such as installing voice terminals and monitoring equipment for acceptable operation levelsMaintained 24hr support of PBX, Vectors and Voice Mail System (Intuity Audix)Provided 1st level support for all Telecommunication projectsInstalled all network hardware such as Circuit packs, DSI packs and integrated CSU / DSCPerformed software translations as well as installing all new voice communication systemsWorked closely with organization support groups to coordinate adds, moves and reconfiguration of all voice, telecom and data communication locally and offsiteConfigured, maintained upgraded telecom and voicemail systemsCoordinated all new construction and RFP’s (request for proposal) and awarded bids related to premise wiring (CAT3 & 5e) to include fiberWorked closely with sub-contractors on construction time lines and budget progress and advised upper management of project status. (Contracts range: $2500 to $1m)Supervised and coordinated project from start to final walk throughMaintained all telecom and data closets (MDF’s and IDF’s) ie. LAN cabinets, fiber racks and voice back plane and cross connect field and wire managementWorked closely with local service providers (Bellsouth, AT&T and Sprint) with new circuit installs (T-1, 1 fb, alarm circuits and OPX lines) to major and minor outagesAdditional duties included installing hardware and software for end user services including upgrades and PC and network connectivity

Scheduled all additions, moves and changes within the AT&T G3i and North American Telecom SL-1 switchesMaintained all audix and intuity voice messaging systemsInstalled all types of cabling needed to complete various off site installations (telephone, network, LAN cabling via level 3,5 type cabling)Responsible for all duties associated with the Video Conferencing Network (Picture Tel)Supervised all outsourcing of major projects (ie. All new construction) from time of proposal to final walk throughInstalled all cabling, fiber connections within the designated MDF, IDF for the corporate facilityInstalled all premise wiring necessary for any telephone / network connection throughout the corporate locationSupervised installation of all interconnection cabling from various outside locations

Learned basics of wiring and cabling for all communications on field type training drills. Honorably discharged in 1987 with a rank of E-6 with a list of awards and recommendations.