John Davies Email & Phone Number

Coventry, Gb

Solihull

Set the strategic direction for the Recoveries portfolio and how best to maximize debt recovered relative to the cost of collections; in a compliant manner whilst meeting the needs of the customer.Analyse cost of collection data, internal management information and market data to identify, define and implement opportunities to improve operational efficiency and effectiveness of the collections operations for the UK marketLead, manage and advise on the creation of new debt collection policies, strategies and processes to ensure they effectively guide the organisation to do the right thing, in the right way, in line with the direction and FCA guidelines.Lead the implementation, management and monitoring of governance, risk and compliance frameworks across the business function to ensure alignment with the companies risk appetite, legal and regulatory requirements.Define and implement the monitoring policy which sets out the standards to achieve, how the standards are monitored, and how to manage adverse results to ensure the collections policy, strategies and processes are achieving what they set out to achieveWork with Finance to set and agree cost of collections targets and ensuring these targets are met/exceededLead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to create a high performing team and achieve business unit objectivesSet expectations and manage, monitor, coach and develop team members to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience

Solihull

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Result focus and drive of business expectations.Manage and increase the effectiveness and efficiency of Support Services working with business partners such as (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Midlands

Regional Director

Profile A confident level headed Senior Financial Services Management Executive with extensive multi-million pound business experience, leading teams of up to 60 employees across multi-site locations. Having 15 years experience in the Financial Services sector, and 6 years previously in the Insurance Services I have high expertise in collaborative team building and leading/ developing talent. Extensive knowledge of credit control and sales targeting .Leading large branch portfolio over multi site & centralised locations in sales, collections and recovery functions.Development and delivery of sales and collection route strategies to deliver significant performance improvement.A hands on senior manager of varied team sizes over 18 years of management tenure, with a natural leadership style that enables strong control of teams and reliable delivery vs. business targets. Having excellent remote management skills, previously managing up to 10 branch locations throughout the Midlands and consistently proven over achievement on performance .