John Derick Flores Email & Phone Number

Calabarzon, Philippines

Philippines

• Acted as a pre-sales architect at Tech One Global, analyzing the client's current environment and creating tailored roadmaps for clients.• Delivered Microsoft Cloud Security Workshops, driving sales conversions and creating custom business cases based on client needs.• Managed and configured security policies for Entra, Intune, Microsoft Defender, and Purview Suite, responding to security concerns promptly.• Designs and configures Microsoft Sentinel catering to the client's requirements.

Philippines

• Effectively deliver consultation sessions covering clients’ requirements like productivity, device management.• Design, plan, and implement stable Microsoft 365 infrastructure solutions.• Lead customers through cloud migration, onboarding, and technical support processes.

Ncr - National Capital Region, Philippines

• Administered Office 365 services infrastructure, licensing, and provided 1st and 2nd tier client support in a fast-paced environment.• Collaborated with Insight's Cloud Solutions Provider department to onboard new customers and ensure seamless transitions.• Troubleshot MS Office Suite, Azure Active Directory, Skype for Business, MS Teams, SharePoint, and more for Insight's clientele.

Philippines

• Provided remote and local operations support to S&P Global employees for hardware, software, applications, network, and telephony within SLA period.• Acted as IT point-of-contact, assisting remote IT staff and ensuring on-site operations ran smoothly.• Led on-boarding setups, information security training, workstation moves, and hardware refresh, while managing IT equipment inventories and warranties.

• Communicated with Cloud customers via various electronic means to troubleshoot technical and administrative issues.• Analyzed problems and developed solutions to meet customers' needs.• Deployed Office 365, including migrations and integration with directory services.

Bs Electronics Engineering, Electronic Communications

High School Diploma

Kay Talise St. Dr. A. Santos Ave., San Dionisio