Progressed from a Partner to building a high performing IT Solutions Team from the ground up, Lead entire IT department operations, managing staff, and field technicians and executing solutions. Orchestrated the detailing and selling monthly maintenance contracts, 500 K+ a year in guaranteed revenue. Prospected new clients, selling contracts, hiring staff, and architected designing all Network configurations. Created scope of project details including pricing for equipment and labor, timelines and budgets .Led efforts as the Project Manager, ensuring the team of technicians met deadlines and within budget. Managed all operations from triaging new IT issues to scheduled server and workstation maintenance.Provided timely remote helpdesk support to clients for workstations, servers, and network equipment.Managed onsite technical support to Chicagoland clients and resolved complex network and systems issues. Operated within a case management/ ticketing system and spearheaded operations for IT department. KEY CLIENTS:------------------------------------------✔ Chicago Children Advocacy Center |Designed and implemented a Windows Network including File Server, Exchange, SQL, and Video Oversight |100+users ✔ Kaleidoscope |Designed and implemented Windows Network, File Server, Exchange, SQL | 85 users✔ Anti-Cruelty Society | Designed and implemented a Windows Network including File Server, Exchange, SQL |120 users✔ Snap 36 | Designed and implemented a Meraki Cloud Infrastructure |1000+ connections ✔ LinkedIn |Relocated company in their Chicago office from one suite to another; moved all desktop equipment for over 100 users, setting up new stations configuring each to the network as well as ensuring each setup was uniform in appearance

HIGHLY ACCOMPLISHED IT PROFESSIONAL with extensive experience with demonstrated ability designing, implementing, and maintaining IT initiatives for premier organizations. Skilled Project Manager with proven ability to utilize skills, expertise, and experience to identify technical challenges and provide solutions that improve security, efficiency and reduce overall technology costs and liability. ENTHUSIASTIC TEAM LEADER with the ability to attract and maintain high performing professionals. Strategic problem solver; self-directed, optimistic and influential. AREAS OF EXPERTISE :Server Management ◈ Security & Firewalls ◈ Network Infrastructure ◈ Anti Spam Solutions ◈Database Management ◈ Systems Integration ◈ Multi-Platform Networking ◈ Desktop Support Networking Design ◈ Internetwork Design ◈ Anti-Virus Systems Disaster Recovery Solutions◈ Migrations & Upgrades ◈ IT Strategy Development ◈ Windows Server ◈ Windows Workstation ◈ Exchange Server ◈ SQL Server ◈ Wireless Solutions

HIGHLY ACCOMPLISHED IT PROFESSIONAL with extensive experience with demonstrated ability designing, implementing, and maintaining IT initiatives for premier organizations. Skilled Project Manager with proven ability to utilize skills, expertise, and experience to identify technical challenges and provide solutions that improve security, efficiency and reduce overall technology costs and liability. ENTHUSIASTIC TEAM LEADER with the ability to attract and maintain high performing professionals. Strategic problem solver; self-directed, optimistic and influential. AREAS OF EXPERTISE :Server Management ◈ Security & Firewalls ◈ Network Infrastructure ◈ Anti Spam Solutions ◈Database Management ◈ Systems Integration ◈ Multi-Platform Networking ◈ Desktop Support Networking Design ◈ Internetwork Design ◈ Anti-Virus Systems Disaster Recovery Solutions◈ Migrations & Upgrades ◈ IT Strategy Development ◈ Windows Server ◈ Windows Workstation ◈ Exchange Server ◈ SQL Server ◈ Wireless Solutions

Oversaw all areas of the business: generating clients, selling maintenance contracts, hiring and developing network engineers, communicating deadlines at all levels. Directed IT department, managing staff and field technicians .Collaborated with organizations to identify their technology challenges and provided solutions to improve security, efficiency and reduce overall technology costs and liability. Spearheaded migration for numerous organizations to bring their network systems up to date.Customized solutions for organization needs based on technology needs and solved technology challenges. Operationalized regularly scheduled server and workstation maintenance. Led staff with providing remote helpdesk support to clients for workstations, servers, and network equipment. Spearheaded onsite technical support, conducted troubleshooting resolving network and systems issues. Implemented case management/ ticketing system making sure staff are working and closing tickets promptly.KEY CLIENTS:------------------------------------------✔ Palos Schools District 118 | Designed and Implemented Exchange Mail Server environment and conducted continued maintenance |500 users✔ Chico and Nunes |Solicited the business sold and signed contracts for IT work, as well as designed and implemented a Windows 2012 File Server and Exchange 2013 Mail server and secured continued maintenance contracts|40 users ✔ Durkin Roberts |Premier law firm; designed, implemented and provided support for a file server and exchange server for law office staff and attorneys

Mentored and led a team of network engineers with responsibilities including scoping out the details of the project, scheduling the necessary resources and managing the team’s performance to that timeline. Implemented server and workstation migrations and other client projects on time and on budget. Installed and configured new Windows servers and workstations for clients. Performed regularly scheduled server and workstation maintenance.Supported remote helpdesk support to clients for workstations, servers, and network equipment. Maintained onsite technical support to clients; identified and resolved complex network and systems issues. SELECT ACHIEVEMENTS:------------------------------------------✔ Hired as a Network Engineer, promoted to a Senior within a year, and then promoted to Junior partner✔ Provided technical support and quality service working on 25 projects simultaneously and 100+ yearly ✔ Successfully prospected, qualified, recruited and obtained new clients for revenue growth

Launched IT career at New Horizons, loading computers, and reimaging classrooms. Implemented computer/network installation and maintenance. Demonstrated technical knowledge and taught computer classes for the training center. Operationalized telephone system maintenance, and other infrastructure support as needed. Managed the installation of all audio video equipment, moving classrooms, office furniture, and required equipment for classes to run successfully. Installed and configured computer software applications for classroom training requirements, working in close coordination with the General Manager.Conducted regular inventories of computers, computer accessories, or other high-value equipmentFacilitated server and workstation installs for all classrooms. Scheduled and performed server and workstation maintenance for the production network. Offered support for workstations, servers, and network equipment for the production network.SELECT ACHIEVEMENTS:------------------------------------------✔ Utilized a case management/ ticketing system to optimize operational performance ✔ Exceptional performance led to accelerated upward mobility, from entry-level desktop technician to managing the entire IT department within two years ✔ Oversaw and managed the Facilities Department, provided technical support for the training center and staff✔ Established and monitored daily procedure to load software applications for computers used for training