GroupM Nexus is the world’s leading global media performance organisation.

Blackhawk Network delivers branded payment programs to address the most challenging business objectives. Specialises in Gift Cards, Prepaid Cards, Incentive Cards and many more. Responsibilities & Achievements:- Product Launches such as the Ultimate gift for Gaming & Bites, the Occasion gift card range.- Improved customer service for our Dining Gift Cards by updating our knowledge base and conducted training sessions for our CS agents. - Led a project to alleviate time spent… Show more Blackhawk Network delivers branded payment programs to address the most challenging business objectives. Specialises in Gift Cards, Prepaid Cards, Incentive Cards and many more. Responsibilities & Achievements:- Product Launches such as the Ultimate gift for Gaming & Bites, the Occasion gift card range.- Improved customer service for our Dining Gift Cards by updating our knowledge base and conducted training sessions for our CS agents. - Led a project to alleviate time spent on maintenance for our Lifestyle product suite. It involved creating a business case, managing the executing of the solution, and informing all stakeholders on the product update. - Implemented product configurations according to promotional activities.- Managed ROI forecasting for potential brand partners.- Improved sales resources. For example, revamped our sales deck with a new look and feel along with updated data to support our position in the market.- Coordinated with our design team to create mock-ups, digital asset updates, and promotional banners.- Coordinated with the marketing team to execute PR activities, influencer marketing, and social media marketing as part of our GTM strategy.- Contributed to the growth of our product range by supporting our Account Management and Business Development team to sign 30+ new content partners for our multi-brand gift card range.- Worked with our Distribution Partners (e.g. Woolworths, Coles etc) to deliver new products to add to their gift card range.- Communicated product launch timelines with our internal and external stakeholders Show less

Ansible specializes in setting up and managing customer engagement campaigns. For example, competitions, promotions, and reality TV show voting.Responsibilities & Achievements:Business Process ImprovementCreated a Campaign tracker – this solution solidified team alignment when it came to managing campaign setup deliverables.Business Process Documentation - documented bugs and instructions for future campaigns on Confluence.Quality Improvement - Implemented an… Show more Ansible specializes in setting up and managing customer engagement campaigns. For example, competitions, promotions, and reality TV show voting.Responsibilities & Achievements:Business Process ImprovementCreated a Campaign tracker – this solution solidified team alignment when it came to managing campaign setup deliverables.Business Process Documentation - documented bugs and instructions for future campaigns on Confluence.Quality Improvement - Implemented an Interactive Voice Response (IVR) Solution for our customer service helpline that reduced our time spent on addressing customer queries by 80%.- Researched and compared alternative inbound call centres. - Created an IVR call flow.- Created an IVR script for voice talent recording.Market ResearchCompetitive Analysis – Used a framework to conduct a competitive analysis to pinpoint Ansible’s position in the market and identify opportunities to improve our competitive advantage. Customer Profiling – Defined our target market and successfully created market segments to attract the appropriate audience for our existing and new products/services.Product Research – Researched and recommended available technology in the market that can be adopted into our product offerings or can be used to make our workflow more efficient.Project ManagementLed cross-functional teams for both internal and external project work.- Worked on a voting landing page where each vote counted as an entry into a competition.- Managed the development of online competition entry forms.- Led the redesign of the Ansible website on Wix.Quality AssuranceUser Acceptance testing (UAT) - Responsible for creating test cases for potential test scenarios to ensure campaign/product builds performed as intended.Internal training- Created onboarding training programs for new hires.- Developed training guides.- Led training of new products and processes for the current team and new hires. Show less

Shopping Express is an online shopping store that sells the latest technology.Responsibilities & Achievements:E-Commerce managementCreated promotional coupons, managed product pricing and updated our product listings on the website. Google AnalyticsExported 200-300 items per week to cross-reference prices with our competitors, determined our most searched items of the week and suggested them for our upcoming promotion schedule. Ad hoc dutiesFacilitated… Show more Shopping Express is an online shopping store that sells the latest technology.Responsibilities & Achievements:E-Commerce managementCreated promotional coupons, managed product pricing and updated our product listings on the website. Google AnalyticsExported 200-300 items per week to cross-reference prices with our competitors, determined our most searched items of the week and suggested them for our upcoming promotion schedule. Ad hoc dutiesFacilitated in-store payment transactions, received stock, and handled dispatch.Brand reportsCompiled our brand promotions on a monthly basis to present to our clients.Content CreationCoordinated with our Graphics Design Team to create content for our social media posts and EDMs (Electronic Data Mail). Show less

Hire Express is a centralised distribution company targeting large trades and government utilities. Responsibilities include: - Market research: researching over 5,000 products to fill in the descriptions for the online product catalogue- Social media marketing: content schedule planning and development- Ad hoc duties: organising warehouse layout

Platypus is an Australian shoe retailer that offers iconic footwear brands.Responsibilities & Achievements:- Customer Service & Sales: Responded to all customer queries by providing support and guidance. Able to surpass daily sales target and willing to help colleagues reach their KPIs.- Visual merchandising: Replenished stock, set new displays and stock rotation. - Inventory checking: Performed stock-take by referring to the SKU list (14 brands). - Store maintenance:… Show more Platypus is an Australian shoe retailer that offers iconic footwear brands.Responsibilities & Achievements:- Customer Service & Sales: Responded to all customer queries by providing support and guidance. Able to surpass daily sales target and willing to help colleagues reach their KPIs.- Visual merchandising: Replenished stock, set new displays and stock rotation. - Inventory checking: Performed stock-take by referring to the SKU list (14 brands). - Store maintenance: Improved store presentation to easily search for stock and visually attract customers. - Transaction processing: Facilitated and recorded transaction details when processing refunds and stock movement.- Sales Reconciliations: Assisted shift supervisor in reconciling sales transactions and performed re-checks to prevent discrepancies. Show less

The Marc Edward Agency is a niche consumer promotions and marketing agencyResponsibilities include:- Consumer promotions- Retail promotions- Events- Sponsorship/Experiential Campaigns

Earning 4.5/5 in reviews due to customers satisfied with the excellent hotel service provided meeting the expectations of the award-winning reputation established by The Westin Sydney.Responsibilities include:- Food and Beverage service- Bump-in & Bump-out- Cloak room duties- Cleaning duties- Promoting reward programs