John Distefano

John Distefano Email and Phone Number

Practice Manager
John Distefano's Location
Metro Jacksonville, United States
John Distefano's Contact Details

John Distefano personal email

n/a
About John Distefano

A customer obsessed professional with a proven track record in professional services, customer service and support, management, strategy, and software development management in enterprise technology including On premise and SaaS solutions. I am a solid team player, an effective communicator who works collaboratively with demonstrated passion for building relationships. I am comfortable working at all levels of management. A problem solver, I thrive on challenges, provide alternative approaches, focusing on execution and solutions.

John Distefano's Current Company Details

Practice Manager
John Distefano Work Experience Details
  • Liferay
    Practice Manager - Global Services
    Liferay Feb 2021 - Apr 2023
    Chicago, Illinois, United States
    Key Responsibilities:• Leadership of the US Central Practice of Liferay's Global Services group• Manage a number of accounts of varying sizes and complexities in multiple industries• Collaborate with Liferay sales and partner teams to develop strong customer and partner relationships and drive Liferay adoption in the Central US• Serve as a trusted advisor to stakeholders involved in digital initiatives within their companies, helping bridge the gap between Technology and Business groups• Build high performing team of consultants with superior technical depth and outstanding customer relationship skills
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  • Ibm
    Hybrid Cloud Integration, Digital Business Automation - Technical Sales At Ibm
    Ibm Jul 2020 - Feb 2021
    Chicago, Illinois, United States
    View
  • Ibm
    Bigdata Practice Manager
    Ibm Jan 2019 - Feb 2021
    Schaumburg, Illinois
    Manage full operation of delivery practice, including professional services delivery, software deployment, utilization tracking, P&L, statement of work (SoW) creation/review, RFP creation, vendor management, cost controls, sales collaboration, and service-offering creation. Expert in strategic relationship management, business development, and program growth. • Directed all services and sales of Hadoop (Cloudera), MongoDB, BigSQL, BigReplicate, Streams and Cloud Pak for Data.• Supervised skills attainment, delivery, and management of digital modernization projects.• Drove sales and services collaboration identifying strategic growth opportunities.• Managed Account C-Level and IBM Executives for goal attainment. • Provided expertise on procurement process and methodologies from SOW creation to deployment.• Actively managed, mentored, and developed IBM resources driving adoption of Redhat Openshift and Cloud Pak for Data.
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  • Ibm
    Ecm Practice Manager
    Ibm 2009 - Feb 2021
    Greater Chicago Area
    Manage full operation of delivery practice, including professional services delivery, software deployment, utilization tracking, P&L, statement of work (SoW) creation/review, RFP creation, vendor management, cost controls, sales collaboration, and service-offering creation. • Managed delivery of FileNet P8, Records Management, Case Management, ECM Health checks, Capacity Planning and Content Collector for SAP/Files across North American markets.• Developed and deployed transition services of monolithic FileNet ECM Infrastructure to IaaS and SaaS solutions.• Developed and deployed new ECM System Live Health Monitor service offerings built on Docker, Kubernetes, Grafana and Kibana. • Drove delivery of 6M of service revenue, annually meeting GP of 28%.• Directed North America resource utilization management, pipe-line development, forecasting and business operations.• Managed delivery practice team, including hiring, employee retention, career development, skills training, and performance evaluation.
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  • Filenet
    Technical Project Manager
    Filenet Oct 2001 - Oct 2009
    Chicago, Illinois, United States
    Experience providing project management and technical proficiency to successfully deliver solutions using FileNet technology to a Fortune 100 client base. • Collaborated with sales associates to ensure a cohesive and unified approach in delivering business solutions.• Managed account escalations and customer expectations.• Consistently delivered enterprise technology on budget and within timelines with positive customer satisfaction.• Mentored clients on the use of FileNet technology and infrastructure. • Built and nurtured strong relationships with both new and existing FileNet customers.• Developed and deployed the CS&S Global Field TAM Level I program for the Customer Engagement Initiative.• Received numerous awards of recognition.• Received the FileNet Presidents Club Achievement Reward in 2008.

John Distefano Skills

Enterprise Architecture Enterprise Content Management Solution Architecture Enterprise Software Business Intelligence Requirements Analysis Cloud Computing Pre Sales Business Process Software Project Management It Strategy Business Analysis Integration Filenet Soa Business Process Design Service Oriented Architecture

John Distefano Education Details

Frequently Asked Questions about John Distefano

What is John Distefano's role at the current company?

John Distefano's current role is Practice Manager.

What is John Distefano's email address?

John Distefano's email address is jd****@****ibm.com

What schools did John Distefano attend?

John Distefano attended Iona College.

What skills is John Distefano known for?

John Distefano has skills like Enterprise Architecture, Enterprise Content Management, Solution Architecture, Enterprise Software, Business Intelligence, Requirements Analysis, Cloud Computing, Pre Sales, Business Process, Software Project Management, It Strategy, Business Analysis.

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