John Distefano Email & Phone Number

Chicago, Illinois, United States

Key Responsibilities:• Leadership of the US Central Practice of Liferay's Global Services group• Manage a number of accounts of varying sizes and complexities in multiple industries• Collaborate with Liferay sales and partner teams to develop strong customer and partner relationships and drive Liferay adoption in the Central US• Serve as a trusted advisor to stakeholders involved in digital initiatives within their companies, helping bridge the gap between Technology and Business groups• Build high performing team of consultants with superior technical depth and outstanding customer relationship skills

Chicago, Illinois, United States

Schaumburg, Illinois

Manage full operation of delivery practice, including professional services delivery, software deployment, utilization tracking, P&L, statement of work (SoW) creation/review, RFP creation, vendor management, cost controls, sales collaboration, and service-offering creation. Expert in strategic relationship management, business development, and program growth. • Directed all services and sales of Hadoop (Cloudera), MongoDB, BigSQL, BigReplicate, Streams and Cloud Pak for Data.• Supervised skills attainment, delivery, and management of digital modernization projects.• Drove sales and services collaboration identifying strategic growth opportunities.• Managed Account C-Level and IBM Executives for goal attainment. • Provided expertise on procurement process and methodologies from SOW creation to deployment.• Actively managed, mentored, and developed IBM resources driving adoption of Redhat Openshift and Cloud Pak for Data.

Greater Chicago Area

Manage full operation of delivery practice, including professional services delivery, software deployment, utilization tracking, P&L, statement of work (SoW) creation/review, RFP creation, vendor management, cost controls, sales collaboration, and service-offering creation. • Managed delivery of FileNet P8, Records Management, Case Management, ECM Health checks, Capacity Planning and Content Collector for SAP/Files across North American markets.• Developed and deployed transition services of monolithic FileNet ECM Infrastructure to IaaS and SaaS solutions.• Developed and deployed new ECM System Live Health Monitor service offerings built on Docker, Kubernetes, Grafana and Kibana. • Drove delivery of 6M of service revenue, annually meeting GP of 28%.• Directed North America resource utilization management, pipe-line development, forecasting and business operations.• Managed delivery practice team, including hiring, employee retention, career development, skills training, and performance evaluation.

Chicago, Illinois, United States

Experience providing project management and technical proficiency to successfully deliver solutions using FileNet technology to a Fortune 100 client base. • Collaborated with sales associates to ensure a cohesive and unified approach in delivering business solutions.• Managed account escalations and customer expectations.• Consistently delivered enterprise technology on budget and within timelines with positive customer satisfaction.• Mentored clients on the use of FileNet technology and infrastructure. • Built and nurtured strong relationships with both new and existing FileNet customers.• Developed and deployed the CS&S Global Field TAM Level I program for the Customer Engagement Initiative.• Received numerous awards of recognition.• Received the FileNet Presidents Club Achievement Reward in 2008.