John Doane Email & Phone Number

Richmond, Virginia Area

• Design, develop and execute scalable operations strategy in support of rapid growth and margin expansion
• Support strategic planning across ALR to help drive to milestones and ensure alignment across departments
• Responsible and accountable for the overall leadership and execution of client campaign delivery including staffing, processes, and operational improvements
• Foster and develop employee satisfaction and engagement
• Apply project and change management concepts and tools to identify process improvement opportunities in a service environment; lead the division in implementation of process improvements and solve problems that drive ROI
• Take a data-driven approach and leverage new technologies to improve capacity, scalability and overall performance; define policies, procedures, standards and tools for the implementation and ongoing service operations.

• Supervise a team of Account Project Managers, including coordinating day-to-day project management operations and perform talent management activities such as hiring, training, measuring performance, etc.
• Monitor projects within teams to ensure that processes, overall objectives, and schedules are being met; inform the Project Management Operations Manager of issues or delays
• Participate in departmental planning and performance setting activities; recommend ways to improve operations and maximize talent
• Develop project schedules and team work plans for all assigned clients, including coordination of project requirements and components, as well as implementation of marketing direction
• Analyze team workloads in terms of project quantity, complexity and deliverable due dates to predict and troubleshoot resource needs
• Participate in forecasting meetings and contribute expertise related to scheduling and project requirements

Richmond, Virginia

• Manage over 250 web, paper and emails campaigns
• Accountable for ensuring client obligations and campaigns deploy accurately and on schedule
• Organize the workflow of the client teams, including production, team operations, engineering, accounting, targeting, strategic analysts and IS to ensure that our clients have an “extension from the admission office.
• Responsible for all annual client management, planning and execution to including data, targeting, pricing/proposals, creative development, vendor relationships, spec/proposal, client setup, and issue management
• Develop and help implement organizational strategies and policies for the project management department
• Create and prioritize daily internal production schedules for up to 16 team members, including but not limited to copywriters, art directors, web designers, account managers, client data analysts, proofreaders, print.

Richmond, Virginia

• Manage 17 schools, each of which could be participating in up to five different campaigns simultaneously
• Create and prioritize daily internal production schedules for up to 16 team members, including but not limited to copywriters, art directors, web designers, account managers, client data analysts, proofer readers.
• Develop and manage program schedules, internally with account managers and externally with print vendors
• Ensure all programs are produced according to the design and strategy provided by the client and the team
• Communicate clearly, effectively and regularly on the status of all current/future and on-going campaigns
• Determine necessary resources to successfully develop and coordinate the launch of online and paper campaigns

Richmond, VA

B.A., Communication/Public Relations

M.S., Corporate & Professional Communication

Activities and Societies: Study Abroad - International PR in Souteast Asia