John Doane Email & Phone Number

Richmond, Virginia Area

• Design, develop and execute scalable operations strategy in support of rapid growth and margin expansion• Support strategic planning across ALR to help drive to milestones and ensure alignment across departments• Responsible and accountable for the overall leadership and execution of client campaign delivery including staffing, processes, and operational improvements• Foster and develop employee satisfaction and engagement • Apply project and change management concepts and tools to identify process improvement opportunities in a service environment; lead the division in implementation of process improvements and solve problems that drive ROI• Take a data-driven approach and leverage new technologies to improve capacity, scalability and overall performance; define policies, procedures, standards and tools for the implementation and ongoing service operations together with our client organization to meet our business goals• Maintain quality in execution and delivery of client campaigns that drive excellent retention and client satisfaction in a fast-changing, high-volume environment• Develop and monitor performance metrics, increasing visibility across management and the company• Partner with Marketing and Engineering/Product teams to roll out new products and product changes• Provide operational viewpoint and analysis on proposed project initiatives• Partner with Systems Engineering to implement technology improvements that increase the efficiency and scalability of the operations• Establish functional business plan and oversee execution and measurement of functional goals; build a high-performing team of operational leaders and employees by securing the right talent, setting clear expectations, instilling mutual accountability, coaching and developing, and recognizing and rewarding results

• Supervise a team of Account Project Managers, including coordinating day-to-day project management operations and perform talent management activities such as hiring, training, measuring performance, etc.• Monitor projects within teams to ensure that processes, overall objectives, and schedules are being met; inform the Project Management Operations Manager of issues or delays• Participate in departmental planning and performance setting activities; recommend ways to improve operations and maximize talent• Develop project schedules and team work plans for all assigned clients, including coordination of project requirements and components, as well as implementation of marketing direction• Analyze team workloads in terms of project quantity, complexity and deliverable due dates to predict and troubleshoot resource needs• Participate in forecasting meetings and contribute expertise related to scheduling and project requirements• Organize and facilitate regularly occurring cross-functional project team meetings; keep all team members informed on project status and progress• Communicate project-related issues, changes, variances and contingencies that may arise during projects; facilitate problem resolution with appropriate parties• Lead and work with other project managers to ensure a smooth and efficient workflow• Manage project routing from development through quality assurance for both paper and online projects• Verify the accuracy and integrity of all project component requests and follow through with resolution for timely release and deployment• Test, review and release for production direct mail art files, final copy, online programs, email campaigns, etc.• Monitor campaign response and manage inventory levels against contracts• Leverage Workfront Project Management Solution to centrally house all project documentation and contribute to business process improvement efforts• Champion changes implemented at a team, department and/or company-level

Richmond, Virginia

• Manage over 250 web, paper and emails campaigns• Accountable for ensuring client obligations and campaigns deploy accurately and on schedule • Organize the workflow of the client teams, including production, team operations, engineering, accounting, targeting, strategic analysts and IS to ensure that our clients have an “extension from the admission office experience.” • Responsible for all annual client management, planning and execution to including data, targeting, pricing/proposals, creative development, vendor relationships, spec/proposal, client setup, and issue management• Develop and help implement organizational strategies and policies for the project management department• Create and prioritize daily internal production schedules for up to 16 team members, including but not limited to copywriters, art directors, web designers, account managers, client data analysts, proofreaders, print coordinators, and quality assurance• Coordinate and supervise all efforts related to determining campaign routing type, implementation of all marketing direction to include testing, enhancements and new product development • Ensure all programs are produced according to the design and strategy provided by the client and the team• Communicate clearly, effectively and regularly on the status of all current/future and on-going campaigns• Provide all required package specifications to internal and external productions partners• Serve as a daily contact with external partners for production related issues, and as a liaison between client team and project vendors• Coordinate with account managers when needed to prepare materials for client visits• Collaborate with production coordinators to oversee the release of art, receipt/approval of proofs, and confirm delivery of printed components to mail shop

Richmond, Virginia

• Manage 17 schools, each of which could be participating in up to five different campaigns simultaneously• Create and prioritize daily internal production schedules for up to 16 team members, including but not limited to copywriters, art directors, web designers, account managers, client data analysts, proofer readers, print coordinators, and quality assurance• Develop and manage program schedules, internally with account managers and externally with print vendors• Ensure all programs are produced according to the design and strategy provided by the client and the team• Communicate clearly, effectively and regularly on the status of all current/future and on-going campaigns• Determine necessary resources to successfully develop and coordinate the launch of online and paper campaigns • Provide all required package specifications to internal and external productions partners• Serve as a daily contact with external vendor partners for production related issues• Liaison between client team and project vendors• Monitor inventory levels of print materials for all programs and initiate reprints as necessary• Coordinate with account managers when needed to prepare materials for client visits• Collaborate with production coordinators to oversee the release of art, receipt/approval of proofs, and confirm delivery of printed components to mail shop• Work directly with Mailing Services to manage and confirm assignment of print and follow up to ensure all mail files are sent as scheduled• Special Project: maintain agency-wide client visit schedule and coordinate with strategic analysts to ensure all necessary data is in-house

Richmond, Va

B.A., Communication/Public Relations

M.S., Corporate & Professional Communication

Activities and Societies: Study Abroad - International PR in Souteast Asia