John Doran Email and Phone Number

John Doran is a Vice President Continuous Improvement at Webster Bank. He possess expertise in process improvement, six sigma, leadership, change management, operations management and 45 more skills. Colleagues describe him as "I had the opportunity recently to work on a consulting engagement with John at a regional bank based in the northeast U.S. John's analytical abilities were amazing. The clients were very impressed with his data analysis skills and his ability to quickly generate scorecards for their processes and business units. John was a pleasure to work with and someone who adds tremendous value to any engagement." and "John recently and graciously accepted an invitation to speak at DALBAR's Annual Client Summit on the subject of Over Managing Call Center Metrics. His take on the topic fascinating and he managed to quantify what many in the industry felt; supporting his assertions with hard numbers based on his years of experience. John is a natural speaker; at the same time engaging, able to demonstrate a deep understanding of the subject matter, and able to illicit audience participation. The presentation was extremely well received and many clients indicated to me privately that his speech was the highlight of the entire conference for them. I wholeheartedly recommend John and encourage people to reach out to me for further information."