Store 703 East Memphis•Promoted to High Volume / Pro penetration store for previous performance. •Increased sales 24.4%, emphasizing balance in multiple areas through customer engagement and effective merchandising. •Boosted Associate commitment index (Voice of Associate survey) from 65% to 85%, employing culture change throughout store. •Expanded profit 42% through cost reduction and revenue expansion•Led Memphis Metro district business to business (Pro) sales to a #1 of 15 districts in Midsouth region•Recognized for commitment to safety for reducing OSHA recordable incidents 67%•Customer focused, reduced complaints from 32 in 2018 to 3 in 2020•Trained all candidates for Store Manager and Assistant store manager positions in Financial Analysis, Profitability, Driving Sales, and all other areas required for retail success

•Increased top line sales 54.3%•Boosted bottom line profit 43.7%•Received Operational Excellence Award Midsouth Region 2016•Increased associate commitment index 500BP(#1 in associate commitment for 3 years in memphis district), lowest associate attrition in district 33%•Achieved #1 of 148 in operational ranking 2005 and 2006, achieved 2.5 years accident free•District Specialty Captain (3 years) Specialty outpaced total district vs. plan each year

Specialty Sales•Led the district in specialty and installed services sales during tenure•Received Top Specialty Manager Award for 2011 and 2012- Memphis District•Directly responsible for: Kitchen and Bath, Appliances, Millwork, Flooring, Plumbing, and all installed sales and installations•Received a customer rating of 9.5 for all installs.•Top 5% in region in kitchen and bathroom renovation sales

Co-Managed a 25 Million Dollar a year StoreDirectly responsible for: Garden, Electrical/Lighting, Lumber/Building Materials, Paint, and HardwareSuccessfully delivered results and inspired achievement in customer service, store appearance and environment, and in stock, resulting in an 8.2% increase in revenue over the previous year (#1 of 10 stores in the district)Won spring cold cup competition Had a direct report promoted to assistant store managerHad store selected and successfully prepared for store walk by EVP of US stores and all Division Presidents. Recognized by EVP of US stores for store excellence.Reduced customer comlaints in half vs. previous year

Moved from entry level position to closing the store and securing all transactions from the day in just three months

Learned varied aspects of corporate structure and operations