Success Architect
Current- Establishes Trusted Advisor status with Business and Technology partners, drives the creation of application and architectural design documents that leverage Salesforce best practices- Reviews and course-corrects project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.- Runs workshops, develops and presents options based on technology and feasibility trade-offs in order to meet a customer’s objectives- Develops technical solution recommendations using Salesforce technology for complex customer use cases that align with the business value the customer is trying to achieve.- Leads formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architectures- Helps business owners translate and implement real-world needs into practical, state-of-the-art (Showcase), Salesforce technology-driven solutions.- Proactively identifies and analyzes issues/obstacles to determine and recommend appropriate courses of action- Works closely with various stakeholders to develop action plans that customers can follow to resolve challenges involving the Salesforce Marketing Cloud platform.- Establishes mutually beneficial relationships with product owners and stakeholders. Collaborates with the Technology, Marketing & Product organization, and Customers to support the early adopter program.- Identifies risks to the platform or individual initiatives that they are engaged with and help develop risk mitigations.- Helps to refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards- Scopes, defines, and works collaboratively and dynamically across multiple engagements at a time
