John Dyer Email & Phone Number

Kaukauna, Wisconsin, United States

-Administration and support of Monday.com, ServiceTrade SalesManager (NorthBoundary), Convex Atlas, and PandaDoc.-Collaborate with other departments in constant improvement initiatives by leveraging existing or new technology-Enable data-driven decision-making by the leadership teams by developing and refining metric reporting

Green Bay, Wisconsin, United States

As the Regional Manager for the Green Bay area's managed services team, I supervised a team of IT specialists that supported our region's customer base. I also provided presales support to our sales teams, and assisted in resolving any customer concerns and issues. As a regional resource, I collaborated with other regions on core toolsets, service pricing, and the continuous integration of our multiple regions.

Green Bay, Wisconsin, United States

I served as the team's internal administrator and champion for constant improvement. During that time, I analyzed performance metrics of the managed services team and used that information to constantly evolve and improve upon our processes and procedures. If processes or procedures did not exist, I developed them in a way that helped us provide efficient and effective service delivery. I also collaborated with the integrations teams that are unifying our regional managed services practices.

Green Bay, Wisconsin Area

I served as liaison between our managed services customers and our internal support and sales teams. During customer business review meetings, I presented reports to our customers and made recommendations for network improvements based on the data. With those recommendations, I would help the customers develop plans for immediate needs as well as forecast for needs 1, 3, and 5 years out.

Green Bay, Wisconsin Area

I served as the implementation leader for our ConnectWise Manage PSA software. As the software's administrator, I found ways to streamline and automate company processes in a way that leveraged ConnectWise's strengths. I researched, built, tested, and put into production various boards, workflows, and data points. As the software package was implemented, I conducted training for end-users on how to use ConnectWise Manage.

Green Bay, Wisconsin Area

I served as the operational and billing administrator for our managed services practice. Externally, I answered customer questions about their services, generated invoices for services rendered to customers, managed new client onboardings, and developed relationships with clients and vendors. Internally, I reviewed and approved internal and external transactions, created purchase orders for products and solutions, coordinated quoting with our sales team based on customer requests, conducted audits of the services delivered and compared that to current billing, analyzed business data to ensure accuracy, and developed divisional reporting. I also served as a member of the corporate Systems and Processes Committee.

Green Bay, Wisconsin Area

Customer service, employee retention, employee evaluation, report generating, sales, billing, building maintenance, purchasing, and scheduling.

Green Bay, Wisconsin Area

Green Bay, Wisconsin Area

Customer service, sales, billing, cleaning, and maintenance.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Summa Cum Laude

Associate'S Degree, Logistics, Materials, And Supply Chain Management