Create Go-to-Market communications and release materials (internal and external) on functional enhancements regarding all aspects of Corporate IT product launches and releases.

Managed the end-to-end (E2E) delivery of a SaaS hosted global Web-based Application and customer’s online strategy for Americas B2B resellers and corporate direct customers. Ensured product adoption with continuous learning style, and enablement services. Utilized Project Management Methodology for on time delivery● Provided functional and technical consultancy to corporations, resellers and 3rd party vendors using Amadeus e-commerce SaaS products and solutions● Analyzed and identified customer needs to determine appropriate solutions● Collaborated with commercial and account management teams to build and execute deployment and support plans● Guided customer workshops, provided product and delivery presentations● Coordinated with IT account management to resolve application issues and offered solutions and best practices for configurations issues, bugs and product pain points● Provided 2nd and 3rd level post implementation support ● Worked with prospective corporations and re-sellers on presale initiatives● Performed site audits and Premium service support to assist with the optimizations of customer's platform and business flows● Identified gaps and worked with Product teams to prioritize feature releases and market needs

Oversaw deployment of 200+ engagements involving onboarding, training, adoption, enablement, premium support, special projects, and product delivery. Including 3rd party integration support, product consultation, best practices review, proposal creation, and up-selling chargeable new features● Delivered core booking tool projects and custom Loyalty based application systems● Communicated with the customer and internal teams to drive on-line booking tool adoption● Collaborated with global cross-functional teams advocating customer needs● Worked to escalate and resolve customer issues within SLA targets● Worked with integration development on custom delivery projects● Offered product consultancy and activation support on existing and new release feature requests.● Created commercial proposals for ad hoc chargeable projects and requests

Managed portfolio of 12 high profile N.A. reseller accounts. Managed relationships, monitored revenue growth and service delivery goals with focus on user adoption by accelerating deployment of new functionality and technology● Consulted customers on system launch campaigns, ROI model, transaction growth, and e-commerce strategies● Advocated customer feature requests with business cases, reviewed specifications, apprised customers of progress

Led 5-member team. Supported customer’s overall e-business online strategy. Served portfolio of 100+ corporate direct and reseller customers● Resolved application issues within service level agreement (SLA) timeframes, validating analysis of web logs, reviewing configuration, and coordinating with IT / product development on resolution and enhancements