Police Service Representative Ii
CurrentDispatch police patrol cars and receive and analyze 911 telephone calls using a voice, radio, and digital computer terminal. Screen incoming calls to determine necessity, priority, and type of response required. Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations. While in Projects division, created guide books to teach new transfers how to process DCFS requests and inventory damaged equipment.