John Eagin Email & Phone Number

Irving, Texas

1) Ownership of all Global changes submitted on behalf of Network Build Services2) Ensure all change tasks are accepted in a timely manner to secure Change record advances to Approval Phase3) Communicate with Change Requestors and resolve conflicts if issues are raised against Change Tasks or approvals. Look for opportunities to streamline approval.

Irving, Texas

Responsible for providing monitoring and review for technical teams Network Change requests acting as a watch guard for managed networks, ensuring business readiness, network security and reliability.Responsible for both quality assurance and governance of reviewing network task.Responsible for balancing a large number of parallel demands for change tasks.

Responsible for the design and implementation of changes in an IP Network using different routing protocols (IGRP, EIGRP, OSPF, RIP, and BGP). Second Level support, work on network connectivity issues (routing and circuit) and perform correction action base on the issue. Perform network maintenance when required

Plano, Texas

Communication Tech – Router Operation (2yrs)1997 – 1999Responsible for performing first level troubleshooting of connectivity problem with Cisco Routers. Worked with second level support and vendors to provide resolution to network issues. Performed regular network maintenance. Responsible for maintaining Router Operation documented processes and.

Cisco Network Academy

As, Computer Programming