John Eagin Email & Phone Number

Irving, Texas

1) Ownership of all Global changes submitted on behalf of Network Build Services2) Ensure all change tasks are accepted in a timely manner to secure Change record advances to Approval Phase3) Communicate with Change Requestors and resolve conflicts if issues are raised against Change Tasks or approvals. Look for opportunities to streamline approval process4) Communicate with Change Approvers and explain scope & impact of the Change by attending Business and Technical Change Approval calls5) Ensure change approvals are obtained in a timely manner to ensure Change record does not expire6) Update knowledge base documents with Best Practices/Lesson Learned

Irving, Texas

Responsible for providing monitoring and review for technical teams Network Change requests acting as a watch guard for managed networks, ensuring business readiness, network security and reliability.Responsible for both quality assurance and governance of reviewing network task.Responsible for balancing a large number of parallel demands for change tasks, change records, and email concerns on a daily, weekly, and monthly basis. Responsible for creating the network weekend schedules for the command centers; as well as creating ad-hoc reporting from ServiceNow, Configuration Item Clash reports, critical device reports, and more.Responsible for maintaining documented processes and procedures, while constantly looking for ways to drive continual improvements and value to Citi.Lead initiative for creating the Global Network Change Review (GLBLNETA) Process Control Manual (PCM), detailing what will be required in mapping out the L1 functions / resources in order to migrate them from Core infrastructure to the Global Command Center, periodically reviewed and updated the PCM at least twice a year in accordance to Citi Standards.

Responsible for the design and implementation of changes in an IP Network using different routing protocols (IGRP, EIGRP, OSPF, RIP, and BGP). Second Level support, work on network connectivity issues (routing and circuit) and perform correction action base on the issue. Perform network maintenance when required

Plano, Texas

Communication Tech – Router Operation (2yrs)1997 – 1999Responsible for performing first level troubleshooting of connectivity problem with Cisco Routers. Worked with second level support and vendors to provide resolution to network issues. Performed regular network maintenance. Responsible for maintaining Router Operation documented processes and procedures, while ensuring concise and accurate shift turnover logs.Communication Technical – SNA Operation (3yrs)1990 – 1993Responsible for monitoring all Data Center SNA networks. Performed troubleshooting of all VTAM network and customer problems. Responsible for notifying customers, managers and support teams of VTAM network outages.Performed weekly maintenance tasks. Kept VTAM network documentation current and provided shift turnover logs.Insured reports (Outage and Discrepancy Reports) were updated before the end of each shift.Advanced Computer Operator - Online and Resource Management (3 yrs.)1987 – 1990Responsible for maintaining system availability, performed system maintenance, and assisted customers with system issues. Utilized Netview, Omegamon, CA7, ControlM, Infoman, Star, Sitescan and Vantive to ensure system stability. Operated IBM 30xx and 90xx mainframe systems and AMDAHL 59xx mainframe systems. Heavy use of CICS, IMS, DB2, IDMS, MVS, JES2 and JCS commands. Coordinated problem resolution with support groups and vendors. Monitored system performance, online application, and batch cycles. Received Incipient Fire Brigade training and certification.

Cisco Network Academy

As, Computer Programming