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John Egbert is listed as Customer Service Advocate | Exceeded performance metrics, handled customer complaints effectively based in Greater Sacramento, United States. AeroLeads shows a work email signal at uhc.com and a matched LinkedIn profile for John Egbert.
John Egbert previously worked as Customer Service Advocate at Unitedhealthcare and Instructional Aide- Special Education at Yuba City Unified School District. John Egbert holds Associate Of Science - As, Business Administration And Management, General from Yuba College.
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The culmination of roles at UnitedHealthcare and Yuba City Unified has honed my expertise in delivering exceptional customer service and educational support. At UnitedHealthcare, our team consistently surpassed key performance metrics, earning recognition for quality and customer satisfaction. Our commitment to excellence was reflected in the skilled management of customer interactions, leveraging a comprehensive understanding of network systems to resolve inquiries effectively.While serving as an Instructional Aide, we fostered an environment conducive to the growth and development of students with special needs, implementing individualized plans and employing assistive technologies. The blending of these experiences underscores a proven track record in adaptive problem-solving and the ability to thrive in dynamic, people-centric environments. These roles have ingrained a deep-seated passion for impacting and elevating the collective capabilities of the teams and communities I serve.
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Remote
• Exceeded performance metrics related to call time, quality, and customer satisfaction earning performance bonuses every eligible quarter.• Handled customer complaints and escalated issues according to procedures.• Supported full range of network hardware and operating systems in customer base.• Utilized effective communication skills to provide customers with solutions to their inquiries.
Yuba City, California, United States
• Implemented individualized behavioral plans for students with disabilities to enhance learning outcomes.• Collected data to assess student performance in academic and behavioral domains.• Prepared classrooms with diverse materials to facilitate engaging learning activities.• Provided disabled students with assistive devices and technology for improved accessibility.
• Reviewed and tagged over 3,000 Fandom-owned wiki pages to optimize revenue opportunities for sponsors.• Assisted Project Lead in identifying target demographics and content tags for Revenue Operations functions.
Yuba City, California, United States
• Ensured store compliance with state pricing regulations through quality control checks in each department.• Communicated with Corporate UPC Manager to catalog inventory accurately.• Verified Department Manager inventory price changes to streamline administrative functions.• Coordinated product orders for two retail departments to maintain inventory levels efficiently.
Yuba City, California, United States
• Provided customer assistance in various capacities: Paying bills, processing money orders, and facilitating money transfers.• Exercised judgment in explaining and adhering to corporate policy.• Ordered departmental forms and assisted staff in completing job assignments.
Colusa, California, United States
• Managed administrative functions for Bingo Department, including processing daily paperwork and verifying budget.• Authorized guest wins and payouts exceeding $300,000.00, ensuring compliance with regulations.• Supervised 10+ employees, overseeing hiring, termination, and guest administration duties.• Coordinated guest bus program to attract guests from various cities across Northern California.
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John Egbert is listed as Customer Service Advocate | Exceeded performance metrics, handled customer complaints effectively.
AeroLeads has found 1 work email signal at @uhc.com for John Egbert.
John Egbert is based in Greater Sacramento, United States.
John Egbert has worked for Unitedhealthcare, Yuba City Unified School District, Fandom, Walmart, and Colusa Casino Resort.
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John Egbert holds Associate Of Science - As, Business Administration And Management, General from Yuba College.
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