John Eidell Email & Phone Number

Hq - Berwyn Pa

Direct responsibility for the successful creation and lifecycle management of existing and new service offerings. Provide leadership for offerings and help determine whole product strategies for solutions by developing, implementing and managing service offering development plans that will ensure achievement of revenue and profit objectives.

Devon, Pa.

Services Business Manager in the IT Infrastructure Services Market accountable for the management, mentoring, assessment and achievement of seven (7) Professional Solution Architects (SA) and 6 inside Sales representatives in the US, Canada & IndiaSolution architected custom and comprehensive IT services offerings for large and complex organizations. Planned, developed and managed repeatable IT strategies and services that deliver business capabilities and customer value through an end to end, engineered service approach. Extensive experience in developing Statements of Work, Process Flow Diagrams, Service Descriptions, Service Roadmaps, Service Level Agreements, opportunity P&L's, Proforma's and cash flow assessment for overall business impact. Demonstrated ability to drive organizational strategies and process improvements through Information Technology Infrastructure Library (ITIL) practices. Certified in ITIL Foundations 2011.IT Services Management Experience:Implementation Project Planning and Management ServicesIT Implementation ServicesIT Monitoring and Support ServicesIT Managed Services - Service Desk, print management and remote application supportVertical Industry IT Support Services for Health Care, Retail and Airlines Accomplishments:Streamlined solution processes utilizing ITIL practices.Developed Automated P&L tool with pre-approved standards, which is utilized corporate wide. Leadership role in the development of the Quick Quote Process, where customers and sales can obtain quick quotes utilizing a web based portal.Optimized the profitability of legacy services and developed new, higher margin services within DecisionOne's Services Portfolio. Developed Solution Architect staff competency through development and delivery of training programs focusing on requirements discovery and engineered service build and delivery.

Subject Matter Expert (SME) in constructing complex solution in support of customers requirements including SOW's, cross-functional process flow diagrams and project schedules Develop business solutions and financial performance models to support RFP/RFQ business Opportunities. Facilitate customer meetings by consulting and utilizing industry best practices to support customers' service requirements. Effectively manage and prioritize multiple business opportunities simultaneously through effective time management and organizational skills.Advanced proficiency in Microsoft Office Suite (Word, Excel, Visio and PowerPoint).

Developed & presented logistics operations solutions for support services in the data center, midrange and desktop environments.Design advanced solutions and plan implementations with the sales team and customer.Manage work direction for 12 + inventory planners and purchasing agents.Developed and maintained the following logistics operations documents:Logistics Operations Manual: How to do business with LogisticsLogistics Operations Initial Spares and Replenishment Cost Warehousing Operations Cost Matrix:Logistics Capabilities Manual

Managed the Field Serives Parts Operations for contracted Field Service repairs and SLA Compliance. Managed over 56 logistics Locations, Procurement and Contracts.

Laser Magnetic Storage Intn'l