Jake M. Email & Phone Number

- Support, deployment, and maintenance of Vertex’s hosted applications and environments- Documentation, planning, and process improvement- Monitor, remedy, and enhance system performance- Support and tuning of Windows middleware including Java, Apache, Tomcat

Plymouth Meeting, Pennsylvania

- DevOps automation and configuration management utilizing Puppet, Hiera/YAML, Powershell, and Ruby- Support and tuning of Windows and Linux middleware including Java, Apache, Tomcat, IIS- CI/CD DevOps environment Git, Jenkins, Jira, Artifactory, Docker, Vagrant

Collegeville, Pa

- Support/maintain/develop capabilities in multiple cloud environments (AWS, Azure, Rackspace)- Documenting and diagramming for security reviews, questionnaires, and assessments- Oversee integral company systems including Office 365, Intune, Teams, 3CX phones, and Azure AD- Build/Maintain systems on Apache Tomcat, Amazon RDS, and Java application stack- Design for high availability, building multi-AZ and multi-region architectures- Optimize platform for maximum speed and scalability- Design and maintain firewalls, NAT rules, and other AWS and Azure networking components- Configure/troubleshoot SSO- Maintain DevOps pipeline process and supporting technology- Interface with customers and third party vendors as needed

Exton, Pa

- Build, configure, and support infrastructure resources in Azure and AWS- Build/Support Windows Server 2008-2016, Active Directory, Web Server (IIS), Microsoft SQL- PowerShell scripting to automate repetitive tasks- Configure/troubleshoot cloud-based networking components such as virtual networks, subnets, security groups, and VPN tunnels - Configure load balancers and high-availability strategies- LAN/WAN networking and firewall configuration- Ensure system and network security is maintained and remediate vulnerabilities as discovered by scans and penetration tests- Backup/restore and Disaster Recovery/Business Continuity administration- Use encryption technologies including Bitlocker and Data at Rest encryption- Create and maintain documentation for procedures, problem resolutions, and system architecture- Plan and coordinate changes and enhancements with application and development teams- Collaborate with colleagues, application analysts and vendor support teams to resolve issues

Elverson, Pa

- Administration of Active Directory, MDM, backups, network permissions, and network printers- Completed requests for hardware/software troubleshooting and installations- LAN/WAN networking and firewall configuration- PowerShell scripting to automate repetitive tasks- Created and maintained documentation- Worked in a small IT team and held many responsibilities

Rochester, New York Area

- Supported 3,500+ end users and 500+ infrastructure nodes in geographically separated locations- Managed 300+ engineering workstation rollout- Performed hardware/software troubleshooting and installation for customers and staff- Complied to International Traffic in Arms Regulations (ITAR) business standards- Created continuity book documentation, detailing step-by-step instructions for installation and troubleshooting

Rochester, New York Area

- Assisted customers at a Tier 3 tech support level-AOL Help Me Services including virus removal, repair, optimization, general usage- Supported devices including PC, Mac, cell phones, tablets, gaming systems, smart TVs, and more