John Evans Email & Phone Number

Bellmawr, Nj, Us

Philadelphia, Pennsylvania

Worked on developing/building entire Managed Services platform for the company. Built a working relationship with multiple vendors becoming a partner with both Fortinet and Velocloud. Helping the company become PCI compliant and building a Security Operations Center (SOC). Built the managed services network including SolarWinds for monitoring, Fortimanager, Fortianalyzer and FortiSIEM/Accelops). Built the standard configs for our managed equipment (Cisco routers and switches, entire Fortinet product line (including firewalls, switches, access points and all VOIP products).

• Created and documented high-level, detailed network designs and IP tracking for the CRAN, as well as for the augmentation of existing networks• Generated network configurations to support market augments and CRAN designs.• Tested and deployed MPLS/VPLS across the CRAN/Converged Networks in support of network security and QOS for customer traffic.• Allocated network resources for customer orders including available telecommunication ports, router ports, and other interconnect points.• Configured and deployed EDI(Ethernet Dedicated Internet), EPL(Ethernet Private Line(Point to Point)), EVPL(Ethernet Virtual Private line (Point to Multipoint)), ENS(Ethernet Network Service (MPLS)), and PRI(Primary Rate Interface) services on Cisco, Juniper and Ciena platforms.• Configured and deployed IPv4 and IPv6 BGP solutions.• IPv4 and IPv6 address space management and subnetting• Tracked new and augmented services through Remedy Change Management and other internal systems.

• Provide Tier III support to Dedicated Repair for all Data Service products• Provide Tier III support and administration for new products during initial product rollouts• Work and Resolve assigned trouble tickets according to existing troubleshooting, ticket management, and customer communication policies • Track and maintain all activities in trouble tickets according to established methods of procedures to create and maintain history of configurations and customer requests for them. • Provide pre-sale support to Application Engineer team for OTB applications• Provide post sale support to Customer Activation team for OTB applications • Administrate Network Management Systems’ applications and Methods of Procedures, including What’s up Professional and Cacti • Direct Field Technicians at customer premises in maintenance activities for Data products.

Designed and maintained entire corporate network consisting of corporate headquarters and seven remote locations. Provided technical support for approximately 500 employees. • Configured routers, firewalls, domain name services, E-mail, Web, and FTP services.• Installed and maintained Avaya phone systems and phones.• Performed regular backup, maintenance, and archival of user data.• Redesigned and maintained corporate intranet website.• Planned and moved entire finance department (approx. 60 people) to new facility in Pennsauken, NJ.

Project Manager of all of the company's dedicated customer accounts. Provisioned and installed over 90% of the company’s dedicated customer’s equipment.• Provisioned all Voice Over IP (VOIP) customer networks.• Redesigned and streamlined entire provisioning workflow process.• Maintained all commercial customer CISCO and Carrier Access (CAC) equipment.• Provisioned and installed CISCO and CAC equipment at customer sites.

Maintained corporate local and wide area networks. Coordinated and provisioned entire company PC upgrades. Helped setup corporate local area network (Novell and Windows NT). Coordinated and provisioned headquarters location move.