John Everett ☁️ Email & Phone Number

London

Essex, England, United Kingdom

• Business Introduction calls with potential clients and Salesforce.
• Commercial presentations
• Scoping, solution design, and discovery workshops.
• Project Implementations
• Day to day Salesforce and Pardot support and continuous improvement to various clients from a variety of sectors.
• Working with clients to implement their marketing campaign strategy into Salesforce and Pardot offering best practices to maximise the platform capabilities.

London, United Kingdom

• Partner Introduction calls with potential clients and Salesforce.
• Scoping, solution design and discovery workshops.
• Project Implementations - Salesforce and Pardot.
• Day to day Salesforce and Pardot support and continuous improvement to various clients from a variety of sectors.
• Working with clients to implement their marketing campaign strategy into Salesforce and Pardot offering best practices to maximise the platform capabilities.
• Pardot SME and the go to person offering advice and internal training to fellow Salesforce Consultants.

Essex

• Pre game:
• Inspect the pitch and markings
• Make sure equipment like goalposts and nets are safely set up
• Meet with team managersDuring a game:
• Follow the play and make decisions
• Communicate with your assistants to help with rulings

London, United Kingdom

• Day to day Salesforce and Pardot support and continuous improvement to various clients from a variety of sectors.
• Working with clients to implement their marketing campaign strategy into Salesforce and Pardot offering best practices to maximise the platform capabilities.
• Pardot SME and the go to person offering advice and internal training to fellow Salesforce Consultants.
• When requried - First Line Salesforce Support including User Admin and Data Loads, Object Management such Page Layout, Field update changes and Report Building.
• Client Management - maintaining and improving customer relationships.
• Management Information Reporting – Both Internal and External.

Witham, Essex

• Project Work - Pardot Implementations including platform training.
• Day to day Pardot support and continuous improvement to various clients from a variety of sectors.
• Working with clients to implement their marketing campaign strategy into Pardot offering best practices to maximise the platform capabilities.
• Pardot SME and the go to person offering advice and internal training to fellow Salesforce Consultants.
• First Line Salesforce Support including User Admin and Data Loads, Object Management such Page Layout, Field update changes and Report Building.
• Client Management - maintaining and improving customer relationships.

Shenfield, Essex

• Support web based applications produced for clients.
• Analyse data mainly held within a SQL database and XML files.
• Use of iBrams management solution building workflows.
• Assist with testing systems and other applications to agreed processes/standards.
• Take part in review processes with other team members to identify any problems with code.
• Log and track all issues using the appropriate departmental tools/methods such as JIRA, NGOAR and REDMINE.

Basildon, Essex

• Managing a team up to 50 Technical support agents.
• Responsibility of resource planning, shrinkage, sickness absence, AHT, service levels, quality checking, floor walking providing technical assistance to agents
• Providing merchants with support on technical terminal issues covering the vendors that include Ingenico, Spire, Verifone, FD130 and Pogo.
• Diagnosis and fault finding that include GPRS, PSTN, Bluetooth, IP Comms and Download failures.
• Use of various terminal management systems and databases such as Salesforce.
• Team-Box support for various clients and terminal providers

Basildon, Essex

• 2012 successfully implemented the setup of a Credit Control and Contracts Department with outsourcing partners in Lahore, Pakistan
• Responsible for developing and driving greater efficiency and cost effectiveness in our outsourced Customer Service, Contracts Team and Operations Team which is based in Lahore, Pakistan
• Directly managing a team of four in the UK and sixty staff within our outsourcing partners
• Responsible for the line management, training and development, workload, resource planning and output of work in both UK and Pakistan
• Ensuring business processes are current and relevant
• Undertake business travel overseas when required

Basildon, Essex

• Manage PIN stock levels for UK products, including daily monitoring and monthly stock ordering.
• Knowledge of SQL – Running queries, creating reports and production change requests.
• Supporting epay’s congestion charge service closely liaising with TfL, building our TfL relationship and dealing with queries relating to Transport for London Congestion Charge.
• Responsible for the creation of Monthly Network Performance Reports and TfL SLA Reports.
• Transaction monitoring across the epay platform and escalating any issues
• Present at monthly Network meetings and hold the epay IT/TfL monthly meeting.

• Meeting the reporting requirements and deadlines set by the Sales and Managing Directors.
• Supporting the National Account Management team providing information and company data reports.
• Supporting epays congestion charge service closely liaising with TfL, building our TfL relationship and dealing with queries relating to Transport for London Congestion Charge.
• Taking ownership and responsibility for providing product, customer sales and market information to our front office departments and retail base.
• Providing monthly sales reports covering sales performance by account and product with analysis tools.

Basildon And Lahore, Pakistan

• Worked in Lahore, Pakistan in 2009 / 2010 successfully implementing the setup of a 24/7 365 days a year Customer Service Call Centre for three Countries
• Monitoring and updating daily reports for management
• Documenting and training on implementation of new systems/processes
• WebEx and other training sessions provided via Remote Desktop Connection
• Provision of weekly quality KPIs and call stats to management and directors
• Documenting and monitoring our keys controls with customer service agents

Basildon, Essex

• Supervising the team to maintain our departmental deadlines and ensure that our work is checked and delivered to the highest possible standard.
• Responsibility of the customer service desk for four different countries
• Transaction monitoring in five countries, flagging issues where necessary
• Sending weekly reports to the Customer Services Manager
• Dealing with general customer sales / account enquiries / escalated calls
• Resolving technical issues for retailers

• Dealing with general customer sales / account enquiries
• Resolving technical issues for retailers
• Transaction monitoring for a number of countries and data entry

Salesforce

https://trailhead.salesforce.com/en/me/00550000006Hqw9AAC

Gnvq - Intermediate, Information Technology, Merit

Gcse