Spearheaded client acquisition through RFP responses, initial consultations, and project briefs using Microsoft Suite.Collaborated with teams for UI/UX, CRO, SEO, CX, and API integrations, utilizing Excel for data analysis and reporting.

Tomasino Farms, Inc. is a family-owned business with more than 25 years of experience in the agricultural trade industry. A direct source of Tropical Products with growing staff and reputation! We are a Florida company with strategic operations in San Jose, Costa Rica a major Latin American hub! We invest a large portion of our resources at the Farm & Packinghouse level to assure the highest quality and security.

Excelled in lead generation through contact discovery and validation of potential client needs, leveraging Excel for data management.

Managed past due accounts through professional negotiations and utilized Excel and online tools for account tracing.

Provided FCC-certified captioning services for the hearing impaired across various platforms, using Microsoft Suite for documentation.

Oversaw training of new hires, curriculum adaptation, and fostered a continuous learning environment, utilizing Microsoft Suite for training materials

Job duties included helping customers use our services on-line, processing refunds, and monitoring of website activities. Reporting of chat, call, and ticket numbers for individual employees. Reviewing individual employee chats, calls, and emails to ensure QA metrics are being met. Maintaining Daily, Weekly, and Monthly Deposit reports. Keeping track of employee metrics, and building KPI reports. Schedule writing, as well as maintaining schedule adherence. Addressing customer issues through Phone, Chat, and email, with continuing contact until issue resolved. Processing withdrawals, from initial request up to pay out. Monitoring Withdrawals Team to ensure proper amount of Payouts, and budget adherence. Maintaining contact with the Risk Fraud Department to ensure sustainability of processors, and determine when Credit Card fraud has been committed.