System Support Specialist
CurrentResolved technical hardware, software and networking issues involving user systems and cloud-based VMs.Administered internal employees in Active Directory, Microsoft Azure, Microsoft 365 and Exchange Mail Server.Worked with users of various technical levels via remote connections, video calls, and in-person support to communicate complex technical instructions and solutions easily.Developed and implemented new system processes and procedures to streamline and reduce workload for teams internally and externally.Collaborated with other departments to ensure end user satisfaction and successful system operations, as well as organized tasks with multiple teams across multiple locations daily.