John Forcelli Email & Phone Number

Leadership and direction of production operations within the Secure Bureau group with oversight on both front and back end productions processes.  Compliance and execution of all SLA and delivery commitments, meeting and exceeding customer expectations and maintain business retention. Collaboration with all support departments to ensure consistent compliance with all policies and procedures related to PCI standards. Leadership of operations team, directing staffing, training, performance management and scheduling, promoting employee engagement and retention. Ensure the accurate and timely entry of key production data, creating reporting tools to help make key operational decisions. Perform ongoing process reviews, identify gaps, and quickly eliminate them to ensure ongoing operational compliance and effectiveness.

North Kingstown, Rhode Island, United States

 Successfully streamlined production purchasing activity through strong collaboration with procurement advisors globally, realizing $25k+ in bottom line savings implementing a global purchasing plan. Coordination of product reporting including warehouse slotting, receiving/selection errors, and item condition. Accountable for timely communication of back of house logistics with production operations, implementation, and account administrators. Managed logistics of moving a warehouse location from East Greenwich to North Kingstown. Oversight of site specific/client specific forecast and capacity models, partnering with clients and internal groups to ensure seamless processes to deliver to client specifications. Direction of activities related to planning operation resources to effectively support site and corporate requirements. Accountable for the timely purchase and delivery of production consumables, machine parts for DataCard equipment through internal purchasing software. Facilitate and direct maintenance/performance auditing of all warehouse equipment, electric pallet jacks and manual forklifts to ensure safety compliance and minimize downtime. Management of SLA tracking and escalation processes and corrections and coordination with customer support teams to ensure compliance to meet and exceed SLA terms. Participated on a 5S team accountable for the successful implementation of lean manufacturing to the organization. Team member of a Kaizen team successfully engaging team members in the decision-making process for plant operation resulting in improved productivity, employee morale and retention. Responsible as a Key Custodian for the Key Management System (KMS) that stores financial institutions and/or card processing encrypted data for card atm, debit, credit card EMV and MagStripe data. Accountable for writing and updating of SOP’s within the logistics department.