John Ford

John Ford Email and Phone Number

Sr IT Project Manager @ Centene Corporation
O'Fallon, MO, US
John Ford's Location
O'Fallon, Missouri, United States, United States
John Ford's Contact Details

John Ford personal email

n/a
About John Ford

23 years of Telecommunications experience with expertise leading & managing numerous cross-functional teams across multiple disciplines: • Product Management• Channel Strategy• Contact Center Customer Success • Digital UX Support• Client Management• Portfolio Business Casing & Data Analytics• Release Support• Production & Project supportThe many Roles I’ve owned: • Sr Manager Release Lead • Sr Manager Project Lead • Sr Manager Device Launch Lead • Sr Manager On Call – Omni Channel Operations o (Hundreds of applications & systems over 17 years) • Social Media - Sr Product Manager• Customer Care Engagement Strategy – Sr Manager • RFP Business Lead• Contact Center Strategy – Business Owner • Digital Engagement / Support Sr Manager• Executive Summary – Org Owner Broad knowledge & expertise across the following business functions: • Handset Order & Commerce Systems• Ticketing / Frontline Communications• Device Financing• Payment Systems• Outbound SMS, Email, and Voice IVM • Billing & Collection Systems• Social Media Strategy• Email• Digital App experience• A-Sync Messaging• Chat bot • Authentication• Desktop experience • Voice-Biometrics• Co-Browse / Screenshare Strategy Trainings & Additional Proficiencies: • IDEO - Human Centered Design• Frost & Sullivan• DE&I• Systemation - Business Systems Analysis • SAFe Product Owner Product Manager

John Ford's Current Company Details
Centene Corporation

Centene Corporation

View
Sr IT Project Manager
O'Fallon, MO, US
John Ford Work Experience Details
  • Centene Corporation
    Sr It Project Manager
    Centene Corporation
    O'Fallon, Mo, Us
    View
  • Self-Employed
    Principal Systems Experience Manager
    Self-Employed Nov 2023 - Present
    St Louis, Missouri, United States
  • T-Mobile
    Principal Systems Experience Manager
    T-Mobile Jul 2022 - Feb 2024
    St Louis, Missouri, United States
    View
  • T-Mobile
    Sr Manager Customer Delivery
    T-Mobile Jan 2015 - Jul 2022
    St Louis, Missouri, United States
    Frontline Systems Experience Strategy Social CARE Strategy
    View
  • T-Mobile
    Systems Support Manager
    T-Mobile Dec 2011 - Jan 2014
    Tampa/St. Petersburg, Florida Area
    View
  • T-Mobile Usa
    Systems Support Sr Analyst
    T-Mobile Usa May 2005 - May 2010
    View
  • T-Mobile
    Sr Analyst - Systems Support
    T-Mobile Feb 2005 - Jan 2010
    View
  • Amerisuites
    Auditor
    Amerisuites Jan 1999 - May 2000

John Ford Skills

Telecommunications Business Analysis Team Leadership Leadership Management Billing Systems Release Management Call Center

John Ford Education Details

Frequently Asked Questions about John Ford

What company does John Ford work for?

John Ford works for Centene Corporation

What is John Ford's role at the current company?

John Ford's current role is Sr IT Project Manager.

What is John Ford's email address?

John Ford's email address is jo****@****ile.com

What schools did John Ford attend?

John Ford attended The University Of Arizona Global Campus, University Of South Florida - College Of Business Administration, University Of Delaware.

What skills is John Ford known for?

John Ford has skills like Telecommunications, Business Analysis, Team Leadership, Leadership, Management, Billing Systems, Release Management, Call Center.

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