John Forth Email & Phone Number

Chandler, Arizona, United States

Chandler, Arizona, United States

Wells Fargo Bank, N.A., Chandler, Arizona Lead Infrastructure Engineer 2021 - PresentBuilding upon the OSE 4 duties, additional Responsibilities include:• Team Lead• Microsoft Office Suite Product Ownero Design on the bank’s deployment and upgrade of Office 2016 to Microsoft 365o Office vulnerability and update managemento Reporting upgrade statuses to all levels of managemento End user support for escalated issues• Escalations support for the desktop and engineering support teams and on call• Group policy management for the Personal Computing organization• Subject matter expert for the Wells Fargo Personal Computing environment for Windows, Office, Third party applications• Project lead for transition from on-premise user data storage to OneDrive for Business• Project Lead for the upgrade from Office 2016 ProPlus to M365 Apps for Enterprise

Chandler, Arizona, United States

Wells Fargo Bank, N.A., Chandler, Arizona Operating System Engineer 4 2014-2021Joined TMT/EUC Platform Engineering in October 2014. Responsibilities include WFDC Platform Support and Engineering related to Internet Explorer, Group Policy and Patching Security Vulnerabilities.• Provide analysis for Windows Operating System and other platform issues by keeping current on trending technology-related activity both inside and outside of Wells Fargo • Complete daily updates to IE 11 Enterprise Mode Site Lists for website compatibility • Accountable for Monthly Security and Non-Security updates for the WFDC Windows Platform and Microsoft Office Packages• Collaborate with Software Asset Compliance Management Team, Software Distribution Teams, and all levels of Management for reporting of Patch-related vulnerabilities and reporting systems such as Patch Tracking System, EPP, and Qualys• Developed documentation for remediation of failed IE 11 Installs, Team Member Technology Patch Management, Team Moments blogs, and troubleshooting documentation. • Provide on-call escalation support to Operations for escalation events• Worked with internal teams testing updates to the WFDC Platform for Windows 7 and Windows 10, Assisted with User Acceptance Testing and documentation for new software packages & image releases• Provide leadership and mentoring to TMT/EUC Desktop Team and fellow team mates

PC/LAN Analyst 4 2009-2014Lead team of seven Desktop Field Engineers. Responsibilities included workflow and scheduling of daily trouble tickets and desktop service requests following company SLAs. In addition, hosted meetings for support calls and projects, participated in team meetings and managed mid-size projects such as Lifecycle Technology Refreshes. • Successfully leaded the TMT/EUC-FWS2 Desktop Team through the transition to Dynamic Dispatch by ensuring team members were trained on specific tasks or steps to complete and motivated to complete work in a timely mannero Wrote training documentation for Technicians and Dispatchers to use as Dynamic Dispatch rolled out across TMT/EUCo Developed an internal website housing documentation for various lines of business and other unique information for LOBs within the Arizona footprint• Worked with relationship management and other support groups when necessary for support issues and relayed information to Field Technicians as necessary• Ensured work is scheduled and completed to meet high standards and productivity goals• Stayed current on updates to the WFDC Platformo Maintained several test environments for FWS2 Desktop Technicians • TMT/EUC Trainer for WFDC Windows 7o Evaluated content for Field Tech training provided by internal Learning and Development Team • Subject Matter Expert on WFDC 2.x, 4.x, and line of business-specific applications• Obtained Project Management and Coordination experience related to upgrade and migration from Windows XP to Windows 7 • Subject matter expert for WFDC Platform Support • Developed and maintained internal documentation for fellow PC/LAN Analysts related to Desktop Support best practices and tools

Chandler, Arizona, United States

Responsibilities included performing first and second level technical support for computer and other hardware and/or software related issues via telephone and providing second-level backline support and escalation of outages occurring after normal business hours. • Provided subject matter expert knowledge to fellow helpdesk agents that were not as senior

Gilbert, Arizona, United States

Responsibilities included management of corporate network resources including Windows Domain controllers, Windows File Servers, Microsoft Exchange 2003 and Unix servers. In addition, maintained employee computer workstations, performed Windows Security patches, system testing and troubleshooting workstation failures. Other duties include analyzation of security logs, completion of software QA testing and vendor coordination.

Tempe, Arizona, United States

Responsibilities included balancing of general ledger to meet Federal Regulations and working with customers to resolve lost/stolen card disputes. Brought automation to daily Team tasks using Excel Macros, utilized computer skills to design and implement macro-enabled spreadsheets. • MIS Analyst Backup – for a 6-month period, provided backup support to a MIS Analyst. Responsibilities included running daily DAT, FACT, and ACD call center reports and provided results to senior management

Bachelor Of Science - Bs, Information Technologies

Received Bachelor's Degree in Information Technology

Education record