John Frank Ii

John Frank Ii Email and Phone Number

Chief Customer Officer @ Coupa / Customer Advocate / Strategist / Transformation Leader / Talent Developer @ Coupa Software
John Frank Ii's Location
Argyle, Texas, United States, United States
About John Frank Ii

Strategic Agility, Collaboration, Experience, and Innovation are at the core of my professional brand, and what peers, team members, customers and partners have come to expect from my leadership. I've spent over twenty years guiding Fortune 50-1000 and Global 100 clients through transformational change, helping reinvent how they serve customers, partners, and employees. By providing strategic planning and execution, change management innovation, and both emotional and logistical intelligence, I enable more effective decision-making and surprising outcomes that produce top-line revenue growth and bottom-line profitability.My areas of expertise, both internally and externally, encompass talent management, strategic planning, financial budgeting/planning, business process re-engineering and enablement, solution architecture and systems design, custom application development/delivery, omni-channel solution development, complex systems integrations, and program management of global deployment of advanced business solutions. I've had the opportunity to work across a host of major industries, including high-tech/manufacturing, consumer business/retail, financial services, energy, public sector, biotech, healthcare, aerospace & defense and telecom. This exposure translates to a great deal of experience in solving challenges that are occasionally unique to a respective industry as well as those that are more common to a business process regardless of the industry influences. My career in consulting has challenged me to solve problems creatively, exercise considerable thought leadership, leverage the strengths of my team(s), thrive in chaos, get comfortable being uncomfortable, and trust that as a team, we can find a path to scale what seems like Mt. Everest.

John Frank Ii's Current Company Details
Coupa Software

Coupa Software

View
Chief Customer Officer @ Coupa / Customer Advocate / Strategist / Transformation Leader / Talent Developer
Website:
coupa.com
John Frank Ii Work Experience Details
  • Coupa Software
    Chief Customer Officer
    Coupa Software Oct 2024 - Present
    Foster City, California, Us
    Leading a global team of customer value obsessed support, professional services, adoption, and learning professionals that are committed to delivering the highest level of customer satisfaction.
  • The Executive Leadership Council (Elc)
    Member
    The Executive Leadership Council (Elc) Jan 2022 - Present
    Washington, District Of Columbia, Us
  • The Waymakers Change Group
    Board Member
    The Waymakers Change Group Apr 2017 - Present
    Lewisville, Texas, Us
  • Infor
    President, Global Customer Experience Solutions
    Infor Sep 2021 - Feb 2023
    New York, Ny, Us
    Led a global team of 6000+ (services strategy, services pre-sales and sales, professional services delivery, partners and alliances, customer success, managed services, global training and enablement, customer support and business operations) to elevate the customer experience throughout the transformation journey from software selection, to implementation and optimization, to value creation and sustainable growth.
  • Infor
    Executive Vice President, Global Professional Services
    Infor Jul 2020 - Sep 2021
    New York, Ny, Us
  • Adobe
    Vice President, Adobe Customer Solutions
    Adobe Jun 2019 - Jul 2020
    San Jose, Ca, Us
  • Adobe
    Americas Professional Services Lead
    Adobe May 2015 - May 2019
    San Jose, Ca, Us
    John led the Americas Professional Services group of Adobe Customer Solutions, supporting Adobe's efforts to ensure customer success in both the implementation and use of its Digital Marketing software tools and solutions. John's primary responsibility is to lead the Americas Consulting and Learning Services businesses, both Sales and Delivery, in defining strategies for revenue growth, scalability, and exceeding customers’ expectations on engagement delivery.
  • Hitachi Consulting
    Vice President, Consulting Services
    Hitachi Consulting Oct 2011 - Apr 2015
    Santa Clara, California, Us
    John was an executive leader in Hitachi's Oracle Technology practice where he led the North American Fusion Middleware Practice as well as the North American Oracle Technology Sales Channel. He specialized in driving business transformational solutions (e.g. digital and omni-channel solutions, custom and packaged applications, complex data integration solutions, master data management, and identity management solutions) into HCC's portfolio of Oracle customers.Previously, John was an executive leader in HCC's Strategic Technology Solutions Group where he was responsible for sales and delivery of technology based solutions across various software vendor platforms including IBM, TIBCO, webMethods, BEA, Oracle, and Microsoft.
  • Hitachi Consulting
    Director Consulting Services
    Hitachi Consulting Oct 2006 - Sep 2011
    Santa Clara, California, Us
  • Deloitte
    Senior Manager
    Deloitte Jan 2006 - Sep 2006
    Worldwide, Oo
    As part of Deloitte's Technology Integration / Systems Integration practice, John was responsible for architecting and delivering high value enterprise integration, eCommerce and custom developed solutions to customers around the globe. John's experiences spanned the implementation of large complex ERP solutions including PeopleSoft, Oracle, JDEwards and SAP to eCommerce solutions like Comergent, Oracle ATG and iStore, Broadvision, Blue Martini to complex integrations leveraging TIBCO and IBM to custom developed client solutions leveraging technologies like Java.
  • Deloitte
    Consulting Manager
    Deloitte Feb 2002 - Dec 2005
    Worldwide, Oo
  • Deloitte
    Senior Consultant
    Deloitte May 2000 - Jan 2002
    Worldwide, Oo
  • Andersen Consulting
    Consultant
    Andersen Consulting Sep 1998 - May 2000
    Dublin 2, Ie
    John joined Anderson Consulting's Internet Center of Excellence (ICE) group as a consultant charged with helping to usher clients into the digital era by helping them establish a digital presence both for public information consumption purposes as well as business to business (B2B) and business to customer (B2C) commerce.

John Frank Ii Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Industrial Engineering
  • Morehouse College
    Morehouse College
    General Science And Mathematics

Frequently Asked Questions about John Frank Ii

What company does John Frank Ii work for?

John Frank Ii works for Coupa Software

What is John Frank Ii's role at the current company?

John Frank Ii's current role is Chief Customer Officer @ Coupa / Customer Advocate / Strategist / Transformation Leader / Talent Developer.

What schools did John Frank Ii attend?

John Frank Ii attended Georgia Institute Of Technology, Morehouse College.

Who are John Frank Ii's colleagues?

John Frank Ii's colleagues are Yehor Tsvietkov, Saurabh Yashwantkar, Trevor M Dahnert, Sundeep Goyal, Alexander Callender, Vivek N, Alecia Van Wyk.

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