John Franks Email & Phone Number

• Managing and maintaining office IT systems and Infrastructure.• Providing 1st, 2nd and 3rd line technical support to internal and external users.• Systems Analysis, configuring databases to Customer requirements.• Designing and setting up reporting systems, (creating SQL queries).• Specifying, purchasing, configuring and installing hardware and software.• Setting up and maintaining VPN connections for off-site employees and to customer systems. • Providing training to end-users.• Researching and evaluating new technologies and methodologies.

• Providing 1st, 2nd and 3rd line technical support to internal and external users.• Systems Analysis, configuring databases to Customer requirements.• Designing and setting up data entry systems.• Designing and setting up reporting systems.• Advising clients on setting up corporate IT systems (Firewalls, Internet Security systems, SPAM filters etc to allow access to applications over the Internet.• Specifying, purchasing, configuring and installing hardware and software.• Monitoring and maintaining office IT systems and Infrastructure.• Assisting sales staff with the preparation of marketing material, demonstrations and presentations.• Providing training to end-users.• Researching and evaluating new technologies and methodologies.• Acceptance testing of in-house software developments

Development of Product and Process Control systems.Particularly Colour measurement and Match Predictions systems and on line Process Chemistry measurement and control.