BPA Quality UK | Contact Centre Quality

Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications. We then provide expert professional services to translate the findings into profit. Our clients know that we are their ideal partner to deliver measurable improvements in service quality, customer experience and compliance. Our clients benefit from best practice quality processes that are directly linked to the assessment and development of each channel of customer contact. Detailed analysis skills of our highly skilled quality specialists increase the level of insight gained and enhance customer engagement and experience. Our work has a proven positive impact on engagement, satisfaction and retention, conversion rates, brand loyalty, staff motivation and compliance. BPA have been global specialists for more than 25 years, working across many business sectors with the world's biggest brands. Our solutions help deliver regulatory and compliance objectives and check knowledge transfer and accuracy. Designed by QA people for QA people, our state-of-the-art live reporting website delivers comprehensive and analysed results, recordings and feedback in near real-time. These are created by our in-house software development team and are fully tailored to our clients' requirements. We tailor our services to meet clients’ specific business models and key drivers, ensuring the information, feedback, actionable insight, and reporting provide tangible, usable information. The ongoing training of our professional research team and quality assurance processes ensure consistent, transparent and accurate analysis of data, allowing the user to depend on the insight and feedback provided. We provide practical, common sense training and development support directly linked to enhancing individual performance.