Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications. We then provide expert professional services to translate the findings into profit.
Our clients know that we are their ideal partner to deliver measurable improvements in service quality, customer experience and compliance.
Our clients benefit from best practice quality processes that are directly linked to the assessment and development of each channel of customer contact.
Detailed analysis skills of our highly skilled quality specialists increase the level of insight gained and enhance customer engagement and experience.
Our work has a proven positive impact on engagement, satisfaction and retention, conversion rates, brand loyalty, staff motivation and compliance.
BPA have been global specialists for more than 25 years, working across many business sectors with the world's biggest brands.
Our solutions help deliver regulatory and compliance objectives and check knowledge transfer and accuracy.
Designed by QA people for QA people, our state-of-the-art live reporting website delivers comprehensive and analysed results, recordings and feedback in near real-time. These are created by our in-house software development team and are fully tailored to our clients' requirements.
We tailor our services to meet clients’ specific business models and key drivers, ensuring the information, feedback, actionable insight, and reporting provide tangible, usable information.
The ongoing training of our professional research team and quality assurance processes ensure consistent, transparent and accurate analysis of data, allowing the user to depend on the insight and feedback provided.
We provide practical, common sense training and development support directly linked to enhancing individual performance.
Company Details
- Employees
- 71
- Founded
- -
- Address
- Milford House, Pynes Hill,united Kingdom
- Phone
- +44 800 195 0506
- uk****@****y.co.uk
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- bpaquality.co.uk
- Keywords
- Quality Monitoring & Evaluation, Customer Satisfaction Surveys, Benchmarking, Call Centre Consultancy, Multi lingual Quality Monitoring, Coaching & Performance Development, Consultancy, Quality Monitoring Software, Contact Centre Quality Assurance, Training and Development, Professional Services.
- HQ
- Exeter, Devon
Bpa Quality Uk | Contact Centre Quality Questions
Bpa Quality Uk | Contact Centre Quality's helpline number is +44 800 195 0506
Bpa Quality Uk | Contact Centre Quality's website is bpaquality.co.uk
Bpa Quality Uk | Contact Centre Quality's LinkedIn profile is https://uk.linkedin.com/company/bpa-quality
Bpa Quality Uk | Contact Centre Quality has
71 employees.
View email and phone details for 71
employees at Bpa Quality Uk | Contact Centre Quality.
Bpa Quality Uk | Contact Centre Quality's industry is
Business Consulting and Services
Bpa Quality Uk | Contact Centre Quality's top competitors are
Allens,
Pmc,
Bpa Quality - Contact Center Quality Solutions,
Jt Lawyers,
Allen & Overy,
Nhs Professionals,
Customer Xperience Alliance,
Evaluagent®,
Get Out Of Wrap,
Ccma | Contact Centre Management Association.
Bpa Quality Uk | Contact Centre Quality's support email address is uk.enquiries@bpaquality.co.uk
Bpa Quality Uk | Contact Centre Quality's categories are Business Consulting and Services
Bpa Quality Uk | Contact Centre Quality's founding year is 1988
