John Friedrich Email & Phone Number

• Utilized my customer service experience to help train and equip team members in processes and guidance in product knowledge.
• Managed a dedicated market and fulfillment channel as an inside sales resource, increasing sales, and delivery product according to market.
• Covered the Northeast and Central Essendant Team for seven months working with inside account executives and business development managers focused solely on project opportunities.

• Implement solutions to customer and dealer inquiries.
• Ensure ultimate customer satisfaction through all forms of communication.
• Back-up for HON Backorders and part of HON Honors Elite Dealers Team.

• Overseeing the wholesale accounts; Essendant, S.P. Richards, Grainger and ULINE.
• Managing current and new contracts, program funds, marketing programs, training events, and trade shows.
• Supporting each sales force team from inside sales representative to furniture business development managers across the entire US and Canada.

• Responsible for all aspects of accounts with S.P. Richards and ULINE.
• Manage multi-million dollar program budgets aligned to drive profitable sales growth activities and successful marketing campaigns.
• Implement sales growth initiatives while focusing on securing and developing strong relationships with all divisions of S.P. Richards.
• Coordinate department team members from customer service, inside sales team, marketing and logistics to successfully overcome obstacles while focusing on company goals and strategies.

Davenport, Iowa Area

• Oversaw the final closings of motorcycle sales, selling of protection products, and insurance.
• Supervised two salespeople throughout the sales process.
• Worked with customers through all stages to create a comfortable buying experience.
• Attended the Harley-Davidson A.C.T. Course for position development to enhance the sales process.

• Oversaw the warehouse production process, including seven heat treating furnaces, three quench tanks, and over 24 employees spread out over three different shifts.
• Managed the hiring of positions, purchasing of equipment, and shipment of final products.