John G. Email & Phone Number

Scottsdale, Arizona, United States

Served as primary point of contact for troubleshooting issues with technology via phone, email, and walk-ins. Administered M35 suite, Teams, Teams Voice, and Group Policy; gaining experience managing conflicts between Intune and Group policy in a hybrid Azure environment. Handled imaging and distribution of laptops utilizing Autopilot in Intune to distribute many common applications, manually installed many applications that were non-standard or too complex for Intune distribution. Took care of shipment of computers, peripherals, cables, and replacement equipment to remote users and branches.

Tempe, Arizona, United States

Served as point of contact for troubleshooting issues with technology via phone, email, and sometimes in-person. Took care of imaging and reimaging laptops for distribution to employees, as well as any additional software installations. Administered Office 365 as well as the VOIP system.

Phoenix, Arizona

Served as point of contact for troubleshooting issues with software, hardware, network, printers, telecommunications, and peripherals. Handled reinstallation and configuration of OS on workstations, removal of viruses/malware, software upgrades and installations, and maintenance of inventory.

Mesa, Arizona

Took inbound calls providing support and expertise. Provided warranty replacements when necessary.

Tucson, Arizona

Provided troubleshooting, OS and software installs, virus removal, and hardware repair for University of Arizona employees/students both in person and over the phone.

Tempe, Arizona

Provided technical support to internal employees for computers, printers, scanners, networks, and other various hardware. Performed troubleshooting to find the cause of a problem, and if unable to fix escalated through the proper channels or replaced the device.

Phoenix, Arizona

Managed own time efficiently enough to help maintain a successful business, ensuring customer satisfaction and speedy delivery of goods. Managed own inventory, expenses, and profits.