- Deciphered old handwritten documents- Transcribed from both audio and written sources- Managed own hours to independently complete work to imminent deadlines for external clients

- Assessed manuscripts for quality, including ethical requirements, plagiarism, scope and potential compromised authorship- Utilised Excel to collect and produce data to present a report to internal stakeholders, raising concerns about developments in paid authorship and leading to new quality control measures- Communicated with authors and editors regarding manuscript changes, rejecting those that failed to meet quality standards - Sole responsibility for standardised responses both in Freshdesk email system and Chrome extension, developing Javascript knowledge to improve functionality- Collaborated as part of Papermill Working Group to develop, test and implement new standard operating procedures to constantly maintain vigilance against paid authorship and ethical issues- Conducted investigations in cases of gross misconduct by reviewers, editors and authors, collaborating with internal and external stakeholders - Tracked priority papers to help expedite quality checks and the review process- Trained new team members remotely and cross-collaborated with internal teams to provide Research Integrity-specific assistance as required

- Completed quality checks on manuscripts both pre- and post-review, maintaining outstanding levels of accuracy with attention to detail, whilst achieving daily team targets- Responsible for resolving author queries via phone regarding submission, quality check and post-acceptance issues- Checked authorship update forms and publication agreements to ensure compliance with editorial policy- Collated, managed and distributed teamwide initial response document to ensure clear and concise correspondence- Trained new team members both in-office and remotely and provided long-term support to temporary team members- Investigated and assisted authors to resolve complex third-party rights issues- Upheld ethical standards to ensure compliance with ethical policies

- Responsible for 15 regular individual students and 7 group classes- Invigilated and marked exams for both group and individual students- Responsible for final grades for their progress over the year- Assisted in personal development workshops for all staff- Wrote over 125 report cards for both group and individual students- Planned and ran special communicative lessons for younger learners- Ran weekly discussion groups for children and adult learners of all abilities- Ran grammar catch-up lessons for students of all ages and abilities

- Provided voice acting for educational augmented reality toy and book program (Bookvik)- Responsible for tailored learning for small groups- Created and provided targeted matrix of results- Assisted in preparation for school performances- Invigilated official Cambridge examinations (English as a Foreign Language)

- Responsible for 6 groups of children on a rolling two-week basis- Created and planned group projects for a range of ages and abilities- Solely responsible for water safety in the sea- Organised team building activities for colleagues to build internal effectiveness